Redmond, Wash. – Robertson County,Tenn., recently merged the area’s two public safety answering points (PSAPs)–Robertson County Central Dispatch and the Springfield Police Department Communications Division—into one. The new PSAP combines many of the two former centers’ functions and equipment, including two existing Zetron radio dispatch systems that connect to a seven-county PassPort trunking system. With the help of Zetron reseller, Greer Communications, they also implemented a new, IP-based Zetron Series 3300 VoIP 9-1-1 Call-Taking system.

Cost benefits
Robertson County 9-1-1 director, Elvis Wilson says that the cost of the Zetron call-taking system was a key reason they chose it for the new center. “The price of the Series 3300 blew the competition out of the water,” he says.

“They’d been paying a lot of money to lease their 9-1-1 call-taking equipment,” adds Greer Communications vice president, Jeff Perigo. “It made sense for them to buy the Series 3300 and pay for it outright and own it. And because the Series 3300 supports SIP [Session Initiation Protocol] phones, they didn’t have to purchase a new, expensive admin phone system.”

Solution
The consolidated center went live in July of 2010. Its call-taking solution includes: the Series 3300 controller and Integrator 9-1-1 software, 32 administrative SIP phones, and seven workstations. Each position utilizes a telephone-radio headset so operators can switch easily between radio dispatching and 9-1-1 call taking.

‘We’re very impressed’
The center and its new equipment have been well received. “We’re very impressed with how the Series 3300 looks and works,” says Wilson. “It has more than met our expectations.”

About Zetron
For 30 years, Zetron has been providing mission-critical communications solutions for clients in the fields of public safety, transportation, utilities, manufacturing, healthcare, and business. With offices in Redmond, Washington, U.S.A.; Hampshire, England; Brisbane, Australia and numerous field locations, Zetron supports a worldwide network of authorized resellers and distributors. This gives Zetron a global reach as well as a local presence in the regions it serves. Zetron is a wholly-owned subsidiary within JK Holdings, Inc. For more information, visit http://www.zetron.com.