Columbus, Ohio — DDTI is proud to announce the successful implementation of a progressive new Next Generation 9-1-1-ready feature to its AccuGlobe® E9-1-1 suite of software solutions.  Dispatchers at a public safety answering point (PSAP) equipped with AccuGlobe E9-1-1 Dispatch software can send incident location information–regardless of Telco, computer aided-dispatch (CAD) or Customer Premise Equipment (CPE)–to a remote dispatch center or mobile device running AccuGlobe software. 

Transferred call information will display on the receiving dispatch center’s AccuGlobe incident map.  Rebid wireless call locations will update on the map, and cascade throughout the transfer chain.

DDTI implemented the pilot program last month in Richland County, Ohio, connecting the sheriff’s office with three other dispatch centers: Lexington, Ontario and Shelby police departments.  Richland County’s public safety officials observed as test 9-1-1 calls with complete automatic number identification (ANI) and automatic location information (ALI) were successfully transferred from the PSAP to another remote dispatch center, and then to a mobile unit utilizing DDTI’s United Response Network service. 

The feature went live, and the sheriff’s office has since transferred a number of calls.

“This technology lets us deliver 9-1-1 caller location to dispatch centers that would otherwise have had to spend tens of thousands of dollars to become a PSAP to do the same thing,” said Jim Southward, wireless phase II coordinator for the Richland County Local Emergency Planning Committee. “Smaller agencies operating on conservative budgets have just as critical a need for accurate, reliable 9-1-1 call information, and this makes it possible.”

According to a DDTI client survey, 80% of its Dispatch clients have need to transfer one or more 9-1-1 calls to another PSAP or dispatch center on a weekly or daily basis.

“We knew the need was there, and our research confirmed it.  This single feature can bring 9-1-1 caller location to another dispatch center, whether or not they are a PSAP,” said DDTI President Ron Cramer.  “Now, AccuGlobe users that are part of the United Response Network can transfer call location information to one another.  This will undoubtedly save lives and property.” 

About DDTI
Columbus, Ohio-based Digital Data Technologies, Inc. is a premier full-service vendor specializing in the creation and dissemination of Geographical Information Systems data that aids in the accurate location of wireline and wireless calls to 9-1-1.  For more information about DDTI, please visit www.ddti.net.