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VoIP Phone Provider Cited for Failing to Provide 9-1-1 Services
November 3, 2010Interconnected VoIP providers must make E9-1-1 an included feature of their service, not an option. The FCC clarified its rules in a citation issued to Vantage Communications Oct. 27. According to the citation, Vantage Communications has been failing to provide fully compliant 9-1-1 service, violating 47 C.F.R. §9.5(b).
Read full articleC4i Products Acknowledged Internationally
November 3, 2010C4i received a Technical Achievement award from the Aviation Rescue and Fire Fighting Working Group (ARFFWG) during their annual meeting…
Read full article9-1-1 Dispatcher Faulted in Oakdale, Calif., Fire Mixup
November 2, 2010Oakdale, Calif. — Because a 9-1-1 dispatcher sent a call to the wrong fire department, the firefighter response to a house fire was delayed by several minutes, officials confirmed Monday.
Read full article‘They Didn’t Give Me My Sweet-and-Sour Sauce’ and Other Odd Calls
November 1, 2010Oklahoma City — Nearly 1 million 9-1-1 calls are made every year to the Oklahoma City Emergency Communications Center, and many fall well below what most people would consider an emergency. Calltaker Brenda Grayson said people will phone because their kids won’t get up and go to school, their boyfriends won’t come inside the house when told, or their husbands change the channel on the television and won’t change it back.
Read full article9-1-1 Call Response Questioned in Death
November 1, 2010Odessa, Fla. — At 89, Ken Ervin would never have called 9-1-1 unless he absolutely needed help, his family said. … On the night of Oct. 10 when Ervin began having severe abdominal pains and his wife called for help, it never came, relatives and neighbors said.
Read full articlePSAP Consolidation
November 1, 2010“[T]here are clear benefits to consolidation,” states a new report to the FCC’s Public Safety and Homeland Security Bureau. “The sharing of resources allows for the elimination of duplicate costs, supports coordinated responses, provides greater interoperability, and ultimately leads to more effective and efficient service.”
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