Archive
9-1-1 Operator Gets ‘Stork’ Award
December 28, 2010Tahlequah, Okla. — A Cherokee Nation 9-1-1 telecommunicator was recently recognized for her directions over the phone to a father as he delivered his son on the side of the road.
Read full articleFirefighters Sent to Wrong Address
December 27, 2010Pittsburgh — A mistake by a 9-1-1 operator delayed some city firefighters by nearly four minutes on their way to a North Side fire this week, the second time since August the dispatch center misdirected an emergency call from Overlook Street, Pittsburgh and Allegheny County officials said Wednesday.
Read full articleAPCO Applauds Chairman Genachowski’s Plan to Modernize Nation’s 9-1-1 System
December 27, 2010Alexandria, Va. — APCO International supports Chairman Genachowski’s Notice of Inquiry seeking comment on transitioning from a voice only 9-1-1 system to a broadband-enabled, Next Generation 9-1-1 system that is better equipped to accommodate all channels of twenty-first century communication.
Read full articleFCC Takes First Step to Help Revolutionize America’s 9-1-1 Services for Consumers, First Responders
December 27, 2010The Federal Communications Commission has adopted a Notice of Inquiry seeking public comment on how Next Generation 9-1-1 can enable the public to obtain emergency assistance by means of advanced communications technologies beyond traditional voice-centric devices.
Read full articlePacifica Dispatchers Donate Toys, Gift Cards to the Resource Center
December 27, 2010Pacifica, Calif. — The Pacifica Police dispatchers donated $1,000 worth of toys and gift cards to the Pacifica Resource Center for needy families in the community.
Read full articleHancock County 9-1-1 Director Praises Dispatchers
December 21, 2010New Cumberland, Ohio — Commissioners and Hancock County 9-1-1 Director Tracy Lemley lauded the efforts of dispatchers during the explosion and fire Dec. 9 at the AL Solutions Inc. industrial plant in New Cumberland.
Read full articleEven Reindeer Need GPS
December 20, 2010To get Santa to the right chimney on time, Rudolph’s red nose has been supplemented by a whole bunch of navigation and communications electronics over the years. His electronics far surpass even today’s police, fire and EMS vehicles. (And, sadly, Rudolph’s red nose is caused by the non-ionizing radiation from all of the sleigh’s transmitters.)
Read full articleFirefighters Union Files Suit to Exonerate 9-1-1 Dispatcher
December 20, 2010New York City — The firefighters union is taking legal action to force the city to surrender recordings and call logs that they believe will exonerate a 9-1-1 dispatcher who directed responders to a fatal Thanksgiving fire in The Bronx.
Read full articleVermont Tech Chief Will Head Enhanced 9-1-1 Board
December 20, 2010Montpelier, Vt. — Vermont’s technology chief is taking a job as head of Vermont Enhanced 9-1-1 Board, which oversees the state’s emergency communications system. David Tucker, commissioner of the Department of Information and Innovation, will take over as executive director of the board on Jan. 7.
Read full articlePolishing the Protégé
December 20, 2010The importance of creating a culture of support within an organization, including public safety communications agencies, cannot be overstated. As leaders we have an obligation to our people to be mentors and help them achieve their greatest potential. Mentoring benefits the mentor, the protégé and the organization.
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