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Operations

The Lost Art of Delegation

December 15, 2010

You’ve been the operations coordinator for about a year, and you feel like you can never seem to get through your weekly to-do list. One day during a gripe session with the director, you tell her this. She says, “Why don’t you delegate the scheduling to Joe.” Seeing an uncomfortable look come across your face, she asks, “You aren’t afraid to delegate, are you?”

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Industry

Leading Public Safety Associations Announce Open Nominations for 9-1-1 Honor Awards

December 15, 2010

Washington, D.C .– The E9-1-1 Institute, NENA, APCO International, NASNA and 9-1-1 Industry Alliance announced the opening of nominations for the 2011 9-1-1 Honor Awards, which bestows the awards each year to honor heroes and leaders in 9-1-1. The 2011 awards ceremony will take place at the 9-1-1 Honors Gala on Tuesday, March 29, 2011.

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Industry

Las Cruces Suffers 3-hour Internet & Phone Outage

December 15, 2010

Las Cruces, N.M. — Though it could have been dangerous, calm prevailed over calamity as Las Cruces was affected Tuesday by a major communications failure. Two Qwest Communications fiber-optic cables were severed at a construction site 19 miles south of Socorro, N.M., about 3:30 p.m. Tuesday, and at another construction site near Tijeras, just north of Albuquerque. The cuts shut down telephone, Internet and most other communications services for thousands of New Mexicans for more than three hours Tuesday.

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Industry

Scrambled Signals on Emergency System

December 14, 2010

San Francisco — In the years following the Sept. 11 terrorist attacks, the National Telecommunications and Information Administration began providing funds to upgrade local emergency communications systems around the country. But agencies in the Bay Area are not on the same wavelength when it comes to signing up for this program.

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Product & Service Announcements

Tait to provide 61-Site Trunked Radio Solution to U.S Utility

December 13, 2010

December 6, 2010, Houston: Tait Radio Communications, global leader in providing radio solutions for utilities, will install and service a…

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Product & Service Announcements

GeoComm Participates in NENA’s ICE3 Event

December 13, 2010

St. Cloud, Minn.: GeoComm participated in NENA ICE3, held in Bryan, Texas, the week of Nov. 29, 2010. The focus…

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Product & Service Announcements

Public Safety Alliance Denounces 4G Coalition’s Effort to Rebrand Itself as Public Safety

December 13, 2010

December 13, 2010, Alexandria, Va.: The Public Safety Alliance (PSA) reiterates the overwhelming and diverse national public safety organizational support…

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Industry

Virtual ID Links Patients, Rescuers

December 13, 2010

Gold Cross, the the 9-1-1 emergency responder for Salt Lake City and Uintah County, is introducing a virtual medical identification card that allows individuals and families to provide information through a secure online web service in case of an emergency.

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Operations

Dispatchers Want 9-1-1 Calls Exempt from Open Records Law

December 10, 2010

Nashville, Tenn. — The state’s emergency dispatchers said Tuesday they want to exempt 9-1-1 audiotapes from Tennessee’s open records law to save distraught crime victims and their families from hearing their calls played in the media.

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Operations

PSAPs in an Internet Age

December 9, 2010

As a comm center manager or director, have you considered what impact the use of the Internet has on your personnel and center? What’s its value, if any? On Dec. 8, APCO Institute Adjunct Instructor Mark Boudreaux addressed these issues and their policy considerations during an APCO Institute webinar.

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