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Operations

Baby Delivery in Watsonville, Calif., Guided by 9-1-1 Dispatcher

March 17, 2011

Santa Cruz, Calif. — Edgar Sandoval was frantic. His wife, Mirtha Padilla, was going into labor with their second child at their home on Cirvelo Street in Watsonville – but there wasn’t enough time to get to Sutter Hospital in Santa Cruz where she was due to deliver.

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Industry

Security in Mall Alerted 9-1-1 to False Rifle Incident

March 17, 2011

Roanoke, Va. — Both 9-1-1 calls reporting a man with a rifle at Valley View Mall in Roanoke were from security officers at the retail complex — one relaying a secondhand report, the other watching a 40-minute-old surveillance video, according to emergency call recordings.

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Industry

Chico Dispatchers Out of “the Bunker,” into the Light

March 17, 2011

Chico, Calif. — Police said they met their deadline this week to complete a $175,000 relocation of their emergency 9-1-1 dispatch center to a former police station classroom. The new setting offers about twice as much space and natural lighting from windows big advantages over the former dispatch center, a dark, cramped space in the middle of the building on Humboldt Road that some referred to as “the bunker.”

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Industry

Dyersville, Iowa, to Dump Dispatchers

March 17, 2011

Dyersville, Iowa — Like the popular 1970s television series “Adam-12,” police dispatchers appear destined to become a thing of the past in Dyersville, where the City Council approved on a 3-2 vote Monday the proposed 2011-12 fiscal year budget, which includes pulling the plug on seven dispatchers serving as go-betweens for citizens and police.

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Industry

Emergency Access Advisory Committee Releases National Survey to Learn About Emergency Calling by Individuals with Disabilities

March 17, 2011

The FCC launched an online national survey of individuals with disabilities to determine the most effective and efficient technologies and methods by which to enable their access to emergency services. The results of the survey will inform the Advisory Committee as it develops recommendations to implement such technologies and methods in a Next Generation 9-1-1 system that will be capable of receiving emergency calls via video, text and voice.

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Industry

Man Pleads Guilty to Making Obscene Calls to 9-1-1 Dispatchers

March 14, 2011

Orange County, Calif. — A man who authorities say made thousands of obscene calls to female 911 dispatchers was sentenced Friday to 21 days in jail and three years’ probation, court records show.

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Industry

No Cash Settlement for Police Officer who Crashed while Responding to False 9-1-1 Call

March 14, 2011

On the afternoon of Feb. 7, 2008, the defendant dialed 9-1-1 and falsely reported being stabbed during an ongoing home invasion. Local police were dispatched. The plaintiff, the first local police officer dispatched to the scene, lost control of his vehicle on an icy road, skidded and struck a tree. He was trapped in the vehicle and had to be removed with the Jaws of Life. He ultimately was diagnosed with a concussion and soft-tissue knee and shoulder injuries.

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Technology

Tait to Provide P25 Trunked Simulcast System in Washington

March 14, 2011

Tait Radio Communications has been awarded the contract to provide the Multi-Agency Communications Center (MACC) in Grant County, WA, an 11-site 800 MHz P25 trunked simulcast public safety radio communications solution.

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Product & Service Announcements

Denco Upgrades to Next Generation-Ready 9-1-1 Call Processing Suite from Cassidian Communications

March 14, 2011

The Denco Area 9-1-1 District in Texas is in the process of upgrading its emergency call centers to the next generation 9-1-1 (NG9-1-1) call processing solution, Sentinel Call Manager (CM), from Cassidian Communications(formerly PlantCML), an EADS North America company.

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Product & Service Announcements

Cassidian Communications Releases Version 1.7 of GeoCast Web Solution

March 14, 2011

Cassidian Communications announced the general availability of version 1.7 of its map-driven emergency notification solution, GeoCast Web. Feature-rich, this adaptation delivers new functionality and greater communications capacity.

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