Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International filed today a Project Initiation Notification for Candidate APCO ANS 1.114.1-201x, APCO Recommended Best Practices for PSAPs When Processing Vehicle Telematics Calls from Telematics Service Providers and Candidate APCO ANS 1.113.1-201x, Public Safety Communications Call Handling Process.

The Telematics Best Practices is intended to provide clear guidelines for PSAP personnel in the handling of vehicle telematics and Advanced Automatic Crash Notification (AACN) calls from TSPs and updates the information the telematics operator is expected to provide. It also contains updated TSP contact information, escalation procedures and a glossary of terms that clarifies new in-vehicle technologies. It does not define local response procedures or protocols, allowing each agency to establish appropriate call handling and dispatch policies.

The Call Handling Process Standard will encompass call handling from call delivery into the communications center through dispatch and support of the responders with dissemination of call information.

“APCO is proud to have worked with industry representatives in developing important standards in the area of Vehicle Telematics Best Practices and we continue our commitment to excellence in developing a Call Handling Process Standard,” said APCO International President Terry Hall.

The public review and comment period is an important step in the standard development process.  This provides an opportunity for all interested parties to review and contribute.  Once completed, these draft standards can be downloaded for review at http://www.apco911.org/standards/call-to-action-review-a-comment.html.

Comments on these project proposals must be submitted via e-mail to standards@apcointl.org by April 8, 2013.

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APCO International is the world’s largest organization of public safety communications professionals.  It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocac