Alexandria, VA – Residents in Delphi, Ind., now have the added strength of APCO Institute Emergency Medical Dispatch behind their 9-1-1 call center because the Carroll County Emergency 9-1-1 Center recently implemented the program.

The APCO Institute EMD Program, based on EMD guide cards and software, is a systematic way to manage emergency medical service (EMS) resources in an organized and effective manner and to provide medical assistance to callers, when needed, until medically trained field response units arrive at the scene.

“With APCO’s EMD implementation, I predict performance will increase at every level,” said Vicky Bluemke, Carroll County Emergency 9-1-1 Center 9-1-1 Director.

Employees of the Carroll County Emergency 9-1-1 Center service a population of approximately 22,000 with eight full-time staff and eight part-time staff that receive a call volume of close to 22,000 calls annually.

“The APCO Institute welcomes the Carroll County Emergency 9-1-1 Center as an EMD User Agency and looks forward to working with their staff to provide EMD services to their area,” said APCO Institute Director Julie Troutman.

About APCO International™ (www.apcointl.org)
APCO International is the world’s largest organization of public safety communications professionals.  It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.