NEW YORK (AP) — A New York City emergency dispatcher is being hailed for spending nearly eight hours on the phone with a woman who had suffered a stroke while rescuers tried to pinpoint the woman’s location.

The New York Post reports dispatcher Joann Hilman-Payne took the call around 1 p.m. Monday and kept the line open until medics found the woman around 8:30 p.m.

The Post reports Hilman-Payne’s efforts are detailed in a letter from a dispatch captain seeking recognition for Hilman-Payne and her colleagues.

The call was eventually traced to a Manhattan apartment where the woman was working as a housekeeper. She remains hospitalized.