Archive
Simplified Call Center Staffing
June 28, 2013During my productivity management seminars for municipal supervisors through managers, we cover the five basic management disciplines of match-up, assignment, follow-up, reporting and management action.
Read full articleFrom Mayberry to Mayhem
June 27, 2013Bradford County, Pa., has experienced some challenges in the past couple of years because of the natural gas industry. This is a first-hand account of the changes, improvements and modifications our 9-1-1 center and dispatch staff have gone through along the way.
Read full articleMaine: Poland’s Emergency Calls Headed For Lewiston-Auburn 9-1-1
June 26, 2013Rather than arriving at the Androscoggin County Sheriff’s Department, the longtime public safety answering point for the town, the calls will go to Lewiston-Auburn 9-1-1,
Read full articleIllinois: Upgrade for Emergency Call Center
June 25, 2013Emergency communications centers at O’Hare and Midway Airports “rapidly approaching the end of their useful life” are in line for a major overhaul, thanks to an upgrade in the works that will pave the way for emergency calls and alerts through social media.
Read full articlePennsylvania: State Pushes Consolidated 9-1-1 Call Centers
June 25, 2013Michael McGrady, president of MCM Consulting Group in Peters, is working to consolidate 9-1-1 call centers in nine Western Pennsylvania counties by regionalizing technology at the Northern Tier Regional Telecommunications Project.
Read full articleDowners Grove’s Porter New President of Illinois Chiefs of Police
June 25, 2013Downers Grove Police Chief Robert A. Porter took office as president of the 1,200 member Illinois Association of Chiefs of Police (ILACP) at the organization’s Summer Conference in Downers Grove on June 21, along with six other new officers.
Read full articlePublic Safety Agencies Play Key Role in Product Development
June 24, 2013Radios are consistently used as a viable solution to provide dependable communications across numerous agencies, especially during times of emergency.
Read full articleEsri Press Announces Enabling Comprehensive Situational Awareness
June 24, 2013nabling Comprehensive Situational Awareness, the latest book from Esri Press, describes the benefits of integrating a geographic information system (GIS) with an emergency management common operating platform (COP).
Read full articleZetron’s MAX Call-Taking on Tablet PC Offers Quick, Secure,Remote Deployments
June 24, 2013Zetron announced that its IP-based i3 9-1-1 MAX Call-Taking system can now operate on a tablet PC.
Read full articleMore Kansas Agencies Deploy Saltus Technologies digiTICKET eCitation System
June 24, 2013Saltus Technologies announced that the police departments of Dodge City, Edwardsville, Merriam and Salina and the Saline County Sheriff’s Office have all purchased digiTICKET in the past six months.
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