Global critical communications solutions provider Tait Communications is expanding its worldwide services operations and extending the breadth of its offerings with the launch of a Managed Services division.

Built on more than five decades of accumulated intellectual capital and experience, Tait Managed Services covers everything from proactive monitoring and management of radio networks, efficient asset management tools, to advising public safety and utilities on best practices for critical communications, which allows them to focus on their missions, rather than their technology.

“Managed Services is all about controlling risk and delivering results for clients,” says Judd Cain, Executive Vice President of Tait Communications Managed Services.

“Our clients trust us with the day-to-day operations of their entire critical communications environment and we manage it to a guaranteed level of performance, leaving them to focus on their core business.”

“Regardless of which communications technology or vendors our clients use, we offer a service that manages, optimizes and supports their network to guarantee that field personnel have reliable voice and data application services.”

With secure 24/7 Service Management Centers across the Americas, Europe and Asia Pacific, Tait is utilizing best-in-class applications, process and engineering expertise for network monitoring, performance management and asset management.

“Critical communications is the singular focus of the entire Tait organization. Our strength is the genuine insight we have into our clients’ requirements and challenges,” Mr Cain says. “By applying that insight, we help them to focus on their mission: safer and more resilient communities.”

As a champion of open-standards technology, Tait delivers highly-focused solutions to clients by complementing its own products and services with applications, systems and support from a broad range of global partners.

Tait Communications Managed Services portfolio:

•             TaitWatch for monitoring and incident notification — ideal for customers who have existing staff or partners to handle on-site issues but who require best-in-class systems monitoring and 24x7x365 performance management

•             TaitManage for customers who need full-service management of critical networks

– TaitManage for infrastructure

– TaitManage for subscribers

– TaitManage Life Cycle Services

Tait’s Managed Services offering also brings significant financial benefits, by helping clients to recover technology investments through sale and leaseback programs.

About Tait Communications
Tait Communications is a global leader in designing, delivering and managing innovative communications solutions that help utilities and public safety organizations to keep the lights on and communities safe.

Radio communications is at the heart of our business. We provide world-class turnkey solutions for challenging environments from the Gobi Desert to South American jungles, from highly populated cities to vast rural communities.

Every day, in over 150 countries and supported by an extensive network of global facilities, thousands of customers benefit from the Tait way of working: commitment to listen, courage to act and integrity to deliver what’s promised.