Henrico County (Va.), adjacent to the City of Richmond, is the third county in Virginia and fourth PSAP in Virginia to join the Automated Secure Alarm Protocol (ASAP) program. Henrico County began receiving alarms from Vector Security on November 17, 2014. Two additional alarm central stations, Monitronics Security and Protection One Security Solutions, recently began alarm notifications to Henrico County using the ASAP program. After only 90 days in operation, Henrico has received 630 alarm notifications via the ASAP Service. The ratio of alarms received from alarm monitoring companies via the ASAP Service versus the volume of alarms received via a telephone has continued to increase as more alarm companies begin transmitting their alarm notifications using the ASAP Service.

According to Captain Pete MacRae with the Henrico Emergency Communications Center, “From the very beginning, the ASAP concept made good sense to us.  Why tie up call takers who simply repeat the messages they hear when all of the information can be received into our CAD format more quickly and with greater accuracy?  Thanks to a great internal support team who tailored the standardized alarm information into a way that fit our practices, our “go live” date came and went without a hitch.  In short, the ASAP protocol is working well for us, and we look forward to adding more alarm providers to our list of active ASAP partners.”

Below are the statistics associated with the 630 alarm notifications received by Henrico County: