• apcointl.org
  • Subscribe
  • Advertise
  • Buyer’s Guide
  • PSC Magazine
  • Submit Press Release
  • Contact Us
Public Safety Communications
Show Menu

Pasco 9-1-1 Telecommunicator Helps Man Save Dad with CPR

External News Source May 27, 2015 Uncategorized

A Dade City man who had a seizure before he stopped breathing early Saturday is alive today, thanks to the efforts of a Pasco County 9-1-1 calltaker and the man’s 29-year-old son, who performed cardiopulmonary resuscitation, authorities said.

Lauren Bertke, a public safety communications officer in Pasco’s 9-1-1 Communications Center for two years, took the call from Vince Hogan of Dade City at 12:48 a.m. Saturday, records show. Hogan’s father, Mercer Hogan, 58, was having a seizure.

“He’s turning blue and he needs oxygen,” Vince Hogan told Bertke, according to the 9-1-1 call released by the county. “He’s trying to get air.”

As CPR was necessary, Bertke instructed Hogan to lay his father flat on his back – after the room was cleared of frantic loved ones.

In a calm, firm voice, she explained the steps of chest compressions – “Place the heel of your hand on his chest bone, right between the nipples” – and counted off as Hogan followed her instructions.

“You’re doing a good job,” she said. “Keep pumping on his chest, hard and fast: One, two, three, four.”

A little more than eight minutes after the 9-1-1 call was initiated, paramedics arrived and took over, records show.

Mercer Hogan has a history of cardiac issues and suffered a heart attack during the incident, Vince Hogan said Tuesday. He was being treated at a local hospital Tuesday and was showing signs of recovery, his son said.

“He’s doing pretty good now,” Vince Hogan said. “He had some brain swelling, but that’s subsided. He spoke yesterday and started to come to. He’s a little confused, but we’re very blessed.”

Vince Hogan said he had not performed CPR since taking a course in high school. “I didn’t have any option but to stay focused on my dad,” he said. “Deep down, it was really traumatic, but I had to do the best I could.”

Lt. Dan Olds, assistant director of Pasco’s Public Safety Communications, said the recorded call could be used as a training tool for new hires. “(Bertke) followed all the protocols,” Olds said. “She kept very calm.”

Public Safety Communications records showed that the call was one of a dozen last week in which a county 9-1-1 calltaker instructed a caller on CPR. The number of such calls varies by day, emergency workers said.

Bertke later said she has emergency services in her blood. Her father is a retired Nassau County, New York, police officer and firefighter, her uncle was a firefighter in New York and her husband, Eric Bertke, has been a Pasco firefighter for about seven years, she said.

Tags 9-1-1cardiac arrestCPRTelecommunicators
Share Facebook 0 Twitter 0 Google+ 0 LinkedIn 0
Previous article Pinal County Extends Federal Engineering’s Contract to Include Mobile Radio Procurement & Implementation
Next article Valley Communications Center, WA, Receives APCO Agency Training Program Certification (P33)

Follow @apcointl

Follow @APCOIntl
Back to top

Current Issue

PSC Magazine

  • About PSC Magazine
  • Advertise
  • Buyer’s Guide
  • Subscribe
  • Submit an Article
  • Contact the Editor
  • Privacy Policy

Inside APCO

  • About APCO
  • Membership
  • Events
  • Training
  • Technology
  • Advocacy
  • Services
  • Contact APCO

Follow Us

Copyright 2025 APCO International

Close Window

Loading, Please Wait!

This may take a second or two. Loading, Please Wait!