Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International is seeking comments on a Candidate American National Standard (ANS) released today that identifies recommended best practices for PSAPs when processing vehicle telematics calls from telematics service providers (TSPs).

The Telematics Best Practices is intended to provide clear guidelines for PSAP personnel in the handling of vehicle telematics and Advanced Automatic Crash Notification (AACN) calls from TSPs and updates the information the telematics operator is expected to provide. It also contains updated TSP contact information, escalation procedures and a glossary of terms that clarifies new in-vehicle technologies. It does not define local response procedures or protocols, allowing each agency to establish appropriate call handling and dispatch policies.

“APCO is proud to have worked with industry representatives in developing important standards in the area of vehicle telematics best practices” said APCO International President John Wright.

The public review and comment period is an important step in the standard development process.  This provides an opportunity for all interested parties to review and contribute.  Once completed, these draft standards can be downloaded for review at http://www.apco911.org/standards/call-to-action-review-a-comment.html.

Comments must be submitted via e-mail to standards@apcointl.org by September 21, 2015.

APCO International® (www.apcointl.org)
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.