New Orleans is a city that expects hurricanes, not tornados. But on February 8, 2017, New Orleans was hit by the strongest tornado the city ever recorded.Wind speeds topped 150 mph and nearly 700 homes were damaged in five parishes. Many surprised New Orleanians found themselves looking down the barrel of a monster. First responders from across the city—Police, Firefighters and EMTs—mobilized to rescue people trapped in the storm’s path or from the collapsed buildings left in its wake.

But they weren’t the first first responders to take action that day. Behind the scenes, a group of 9-1-1 call takers and dispatchers were working together under enormous pressure to field the flood of calls spurred by the natural disaster. Their composure kept panicked citizens calm. Their expertise drew out the information police, fire and emts needed to locate and rescue the storm’s victims. And their compassion helped thousands of people get through some of the most terrifying moments of their lives.

These hidden heroes rose to the occasion on a day few thought they would ever see. But this is just one shining example of what 9-1-1 dispatchers and call takers do every day, around the country, to keep citizens and responders in the field safe. Their dedication inspires us to keep innovating so every responder can be their best in the moments that matter.

Motorola Solution is forever grateful to the telecommunicators who are behind the scenes of public safety but are always there. Thank you.