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9-1-1 & COVID-19

TODAY’s Heroes: Public Safety Telecommunicators, Grocery Workers, More

March 31, 2020

The NBC morning television show Today led off a compilation of photos featuring heroes of the coronavirus response with telecommunicators in Washington, DC.

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9-1-1 & COVID-19

Holbrook Regional Emergency Communications Center (Mass.) Provides Update

March 30, 2020

In the case of medical emergencies public safety telecommunicators will ask: “Have you had a fever, cough or shortness of breath?” and “Have you or anyone inside your home been sick?” They will also ask a person from inside the home to meet a first responder at the door.

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Product & Service Announcements

Zello Makes its Enterprise Push-to-Talk Service Free to First Responders Globally to Improve COVID-19 Assistance

March 27, 2020

AUSTIN, Texas –  March 25, 2020 – Zello, a push-to-talk voice messaging service that enables collaboration for workers and communities,…

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APCO

Young Professional Spotlight: Whitney Wilson, Roswell Police Department

March 27, 2020

The APCO Young Professionals Taskforce is proud to recognize Whitney Wilson as this quarter’s young professional. Wilson is a Senior…

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9-1-1 & COVID-19

The Role of the Public Safety Telecommunicator in COVID-19 Response

March 25, 2020

It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19.

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9-1-1 & COVID-19

Balancing Patient Privacy and Public Safety

March 24, 2020

The Grant County (Oregon) Health Department plans to ask those who test positive for the new coronavirus to voluntarily share that information with the Emergency Operations Center and the local comm center so public safety telecommunicators can warn other first responders in case those residents seek emergency assistance.

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9-1-1 & COVID-19

How First Responders Are Adapting to Keep Everyone Safe During COVID-19 Pandemic

March 24, 2020

Terre Haute (Ind.) Fire Chief Jeff Fisher said fire trucks will only go on calls with ambulances in a “dire situation” and all offices and firehouses have been closed to the public.

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9-1-1 & COVID-19

Harrison County (W.Va.) Public Safety Telecommunicators Urge Residents to Only Use Service for Emergencies

March 24, 2020

Since the governor issued a stay-at-home order, emergency lines have been flooded with questions about the order. Telecommunicators stressed that 9-1-1 should only be used in the case of threats to life or property.

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9-1-1 & COVID-19

Chief Coe: Frederick County (Md.) Fire and Rescue Ready for Coronavirus

March 23, 2020

Working since December to prepare for the outbreak, emergency response agencies have ensured that: Ambulances have barriers blocking airflow between…

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Industry

APCO Statement on the CSRIC “Report on the Current State of Interoperability in the Nation’s 911 Systems”

March 17, 2020

The Communications Security, Reliability, and Interoperability Council (CSRIC) VII adopted a “Report on the Current State of Interoperability in the Nation’s 911 Systems.”

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