Archive
So You’re the New Leader in an ECC
Congratulations! You’ve just been promoted and have ascended to the rank of manager or director. Or, perhaps you’ve just received permission to start assembling the first policy and procedures manuals for your agency.
Read full articleDenver 9-1-1 Receives APCO Agency Training Program Certification
Denver 9-1-1, CO, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International.
Read full articleNew Bedford (MA) Public Safety Telecommunicators Have Heard It All During Coronavirus Crisis
They work behind the scenes in a fast-paced, heart-pounding world, multi-tasking as they move from one emergency to the next.
Read full articleFirst Responders Children’s Foundation Receives $1 Million From Cisco Systems to Support Financial Grants for First Responders on the Front Lines
The Foundation defines first responders as emergency medical technicians, firefighters, paramedics, police officers, and employees supporting first responders such as…
Read full articlePublic Safety Telecommunicators ‘Answering the Call 24/7’ Despite COVID-19 Risks
While businesses, schools and most public buildings have closed up shop, public safety telecommunicators across the state continue to report…
Read full articleOnondaga County (NY) 9-1-1 Center Was Set to Relieve an Overflow of Calls From NYC Early in Pandemic
New York City 9-1-1 calls were at such a high volume at the beginning of the COVID-19 pandemic New York…
Read full articleTexas EMS Agencies Struggling Financially Due to COVID-19 Crisis
Ninety-one percent are suffering significant financial losses due to the COVID-19 pandemic.
Read full articleHennepin County (MN) Public Safety Telecommunicators Adjust Their Workflow Around the Pandemic
Changes were necessary to keep an essential agency going.
Read full articleUnited Way’s Coronavirus Call Center Helps Control 9-1-1 Call Volume
The call center was designated by the county as the official health screener for COVID-19 in an effort to control…
Read full articleValley (OH) Public Safety Telecommunicators Receive Fewer Calls Since “Stay at Home” Order
Calls are down about 45-50 percent.
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