Alexandria, Va. – The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) on February 14, 2022, for a newly created American National Standard (ANS) titled Managing Operational Overload in the Emergency Communications Center (ECCs).

In today’s environment, emergency communications centers (ECCs) regularly experience situations where workload has the potential to overwhelm personnel. This standard provides ECCs with best practices for planning, mitigating and handling operational overload.

“ECCs can find themselves working multiple incidents which often burdens personnel on duty,” said Jason Kern, President of APCO International. “This standard gives agencies the tools to manage multiple incidents effectively and efficiently while keeping the safety of the community and responders first and foremost in their function as a first responder.”

To learn more about standards, visit apcointl.org/standards.

APCO International® (www.apcointl.org)

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.