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Public Safety Communications
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The Consolidated PSAP: Overcoming Technical Challenges

Public Safety Communications December 6, 2012 APCO, Resources
Event Date: 01/15/2013 01:00 PM Eastern Standard Time

View the archived webcast!

Description
What drives consolidation of public safety answering points (PSAPs)? The sharing of resources allows for the elimination of duplicate costs, supports coordinated responses, provides greater interoperability and ultimately leads to more effective and efficient service. Efficient response along jurisdictional boundaries is often an overarching goal. In light of increasing IT complexity and sophistication, the technical challenges to consolidation are greater than ever, and PSAPs must continue to provide uninterrupted service during the process.This webcast will show how the consolidated E9-1-1 center in Hamblen County, Tenn., faced and overcame such challenges. You’ll learn:

  • The importance of building a trusted and secure governance structure
  • How to choose a champion to lead the project and build the political leadership in place to support the effort.
  • Why the capability of interoperating across technologies is critical to success and how to deliver it.
Speakers
S. Eric Carpenter is director of the Hamblen County (Tenn.) Emergency Communications District, a position he has held since July 2012. He directs, coordinates, monitors and evaluates all activities of Hamblen County E9-1-1 to ensure supervision and management of the district’s consolidated emergency communications, facilities, equipment and human resources. Prior to coming to Hamblen County 911, Carpenter served as the Hamblen County Emergency Management director. There, he oversaw daily operations and directed the activities of the Emergency Operations Center. He served as Hamblen County’s point of contact for the District II Allocation Committee of the Tennessee Office of Homeland Security. In that capacity, he helped ensure Hamblen County’s receipt, management and disbursement of more than $2 million in no-match federal grant monies for equipment and training for local emergency responders.
 
David S. Peoples is senior technician and electronics shop supervisor for the city of Morristown, Tenn., a position he has held since July 2000. He manages the city’s electronics department, which is responsible for the operation and maintenance of all the communications equipment for the 9-1-1 center, as well as the fire, police and public works departments. The department also maintains the city’s wireless systems, MDT equipment and traffic signal system. He owned and operated Radio Communications Service from 1975 until 1999, when he sold the company. He received his early training at Chattanooga Communications in the 1970s.
Sponsor
Avtec Inc. provides Internet Protocol (IP)-based dispatch console solutions for public safety, transportation, utility, business, and government markets. For more than 30 years, customers have chosen Avtec’s award-winning technology for their mission-critical dispatch centers. There are nearly 2,000 Scout™ voice over internet protocol (VoIP) consoles installed worldwide.
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