Alexandria, Va. – The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) on October 18, 2019 for two standards: a new American National Standard (ANS) that identifies key performance indicators of a communications center and a revision of the existing incident type codes for data exchange standard.

APCO 1.117.1-2019 Communications Center Key Performance Indicators was developed by a standards development committee work group. The purpose of the standard is to identify key performance indicators commonly found in the emergency communications center that can help measure the performance of the center.

The revision of APCO ANS 2.103.2-2019 Public Safety Communications Common Incident Types for Data Exchange ensures that the standard continues to provide emergency communications center (ECC) managers with a standard list of incident type codes to facilitate effective incident exchange between Next Generation
9-1-1 ECCs and other authorized agencies.

“APCO is the premier public safety communications standard-setting body,” said Tracey Hilburn, President of APCO International. “These two recently approved ANSI standards are excellent resources to add to APCO’s long list of public safety communications standards and best practices.”

These standards may be downloaded here and for questions, email apcostandards@apcointl.org.

APCO International® (www.apcointl.org)
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public – by providing complete expertise, professional development, technical assistance, advocacy and outreach.