Posts From APCO International
Survive and Thrive: A Path Through Trauma Into Resilience
August 11, 2019As a former police dispatcher, Ryan Dedmon knows the trauma that those of us in emergency communications experience on a…
Read full article45 Years of Lessons Learned in Staff Support After Traumatic Events
August 11, 2019Hearing is a form of touch. This is why we in the ECC share in the pain, distress, responsibility, success,…
Read full articleExpectations and Conflict
August 11, 2019This was a session to remind us that we all have expectations of others, whether we voice them or not….
Read full articleAn Update From the Public Safety Communications Research Program
August 11, 2019Dereck Orr, Division Chief of the Public Safety Communications Division at the National Institute of Standards and Technology, described research…
Read full articleHandling Difficult Callers
August 11, 2019“Three keys to handing difficult callers are professionalism, positive attitude, and knowing your policies.” Calls from difficult callers are not…
Read full articleNG9-1-1: What the Future Holds
August 11, 2019So exactly what IS NG9-1-1 and how will emergency communications center (ECC) equipment and systems change? Where are we now, where do we need to be and how do we get there??
Read full articleThe Future of Women in Public Safety Communications
August 11, 2019As Karima Holmes, Director of the Office of Unified Communications in Washington, D.C., has worked through the ranks in her…
Read full articlePushing the Mower and Dumping the Baggage
August 11, 2019Sunday morning kicked off the Think Tank sessions with Captain Jeremy Hill covering highlights from his “Pushing the Mower, Dumping…
Read full articleWhat Your Cellphone Looks Like to Hackers
August 11, 2019This session explored ways in which cellphones are vulnerable to hackers and basic cyber hygiene methods to mitigate these attacks….
Read full articleIdentifying and Mitigating Cyberattacks
August 11, 2019Cyberattacks are occurring every day against public and private entities. The below attack methods were discussed: Ransomware Spyware Adware Rooters…
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