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Industry

Sheriff’s Spokesman: 9-1-1 Call in Biker Gang Incident a ‘Misunderstanding’

September 15, 2010

Recordings released by the San Benito County Sheriff’s Office show that the department knew about the large group of Vagos Motorcycle Club members gathering in the Bolado Park area before the incident Sept. 4 involving allegations they pointed guns at an out-of-town woman and her family and friends.

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Industry

High-Tech Dispatch on the Air

September 14, 2010

When the San Antonio Police Department’s portion of a new multi-agency communication system went live at 6 a.m. Sunday, it was hardly noticeable to casual listeners. But for police officers, sheriff’s deputies, Schertz first responders and San Antonio firefighters, the change was monumental.

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Industry

Dispatcher Disciplined for Sleeping on the Job

September 12, 2010

A Blue Earth County (Minn.) 9-1-1 dispatcher that had been photographed and videotaped sleeping on the job — and who had been suspended for what supervisors say were numerous similar incidents — is under investigation again.

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Industry

9-1-1 Upgrade to Allow Texts, Images

September 11, 2010

Calltakers at 9-1-1 centers across the nation are seeing more and more cases of people trying to text, tweet and Facebook their emergency calls. Tennessee will be one of the first states in the nation to roll out a statewide, digital 911 system that will allow text messages, photos and videos from cell phones, but it won’t be available for 12 to 18 months.

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Industry

Rookie Dispatcher Receives Award after Talking Down Suicidal Caller

September 7, 2010

By Ian McCann, Dallas Morning News Staff Writer Dallas, Texas — The only sure thing when a 9-1-1 operator starts…

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Industry

Setback for City’s 9-1-1 System Overhaul

September 1, 2010

By Juan Gonzalez, New York Daily News New York City — Mayor Bloomberg’s massive $2 billion effort to centralize and…

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Industry

Residents: Go Slow on Address Change

August 31, 2010

By Ralph Ellis, The Atlanta Journal-Constitution Roswell, Ga. — The woman, gasping for breath and slurring her words, telephoned the…

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Industry

Franklin County’s New 9-1-1 Call Center Modern, Adaptable

August 29, 2010

By Jim Tuttle, Public Opinion Staff Writer Chambersburg, Pa. — Dialing 9-1-1 from any telephone in Franklin County connects a…

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Industry

York County OKs Contract Designed to Combat Turnover Among 9-1-1 Dispatchers

August 26, 2010

By Carl Lindquist, The York Dispatch York County, Pa. — York County is trying to combat turnover and improve operations…

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APCO

2011 APCO Western Regional Conference Call for Papers

August 25, 2010

The 2011 APCO Western Regional Conference will be held at the Ontario (Calif.) Convention Center Feb. 7-9. Proposals for presentations…

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