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Operations

Finding a Solution to 9-1-1 Frequent Fliers

April 24, 2014

Officials in Chesapeake (Va.) are testing a plan to reduce habitual callers to 9-1-1 who are not in an emergency medical crisis.

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Operations

Telecommunicator’s Dedication Shines in Wake of Tornado

April 24, 2014

9-1-1 telecommunicator Katrina Gutwein learned her house was damaged by a tornado, and still kept working for nearly two hours.

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Product & Service Announcements

Putnam County (W.Va.) 9-1-1 Mapping Project Nears Completion

April 16, 2014

The controversial 9-1-1 addressing project in Putnam County (W.Va.) is nearly complete, and officials are now turning their attention to fixing any mistakes before the finalized addresses are sent to mapping companies.

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Product & Service Announcements

Milwaukee Phone Scam Bounces People to 9-1-1

April 16, 2014

A new scam has caused dozens of unintended 9-1-1 calls to Milwaukee police and other law enforcement agencies, prompting officials to issue a warning.

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APCO

FCC Announces Workshop on Technology Transition and Public Safety

April 16, 2014

The Federal Communications Commission (FCC) will provide on workshop on “Public Safety Imperatives for All-IP Networks” scheduled for April 17, 2014 and April 18, 2014 in Washington, D.C.

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Product & Service Announcements

Arizona First Responders Link Up with Wireless System

April 16, 2014

The Pima County Wireless Integrated Network and the Pima Emergency Communications and Operations Center, both bond-funded projects, have been in the works since 2001.

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Uncategorized

Oak Lawn (Ill.) 9-1-1 Director Steps Down

April 8, 2014

Kathy Hansen oversaw the contract with Norcomm Public Safety Communications to provide 9-1-1 emergency services.

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Uncategorized

9-1-1 Dispatcher Meets Young Caller Aided in Fire Emergency

April 7, 2014

The 10-year-old rushed to the garage, opened the door, and saw smoke and flames. She grabbed her iPhone and tapped out 9-1-1, just like her parents had taught her.

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Industry

Richmond (Va.) Consolidates City Emergency Communications

March 25, 2014

Creation of a stand-alone city agency called the Department of Emergency Communication would handle police, fire and ambulance calls.

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Industry

Texas Boy Honored as 9-1-1 Hero

March 21, 2014

A Corpus Christi boy who called 9-1-1 in a fatal incident meets victim’s family for first time.

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