Posts From External News Source
Frederick County (MD) 9-1-1 Call Center Takes Steps to Protect Call-Takers, Public Safety Telecommunicators
May 5, 2020Working from home isn’t an option during the pandemic, so call center managers are doing what they can to keep…
Read full articleNYC 9-1-1 Calls Fall to Multi-Year Low Weeks After Record High: FDNY
May 1, 2020Record 9-1-1 calls at the height of the city’s coronavirus pandemic have now dropped to a multi-year low.
Read full article9-1-1 Calls During Coronavirus: How Things Have Changed
May 1, 2020Emergency communication centers for 9-1-1 in Onondaga County (NY) are used to handling about 1,200 calls per day, but since…
Read full articleCoronavirus Changes: Public Safety Telecommunicators Ask More Questions, Officers Get Temps Taken
May 1, 2020Even if the calls are not health related, public safety telecommunicators ask the caller if they’re experiencing COVID-19 symptoms or…
Read full articleNew Bedford (MA) Public Safety Telecommunicators Have Heard It All During Coronavirus Crisis
April 30, 2020They work behind the scenes in a fast-paced, heart-pounding world, multi-tasking as they move from one emergency to the next.
Read full articleFirst Responders Children’s Foundation Receives $1 Million From Cisco Systems to Support Financial Grants for First Responders on the Front Lines
April 30, 2020The Foundation defines first responders as emergency medical technicians, firefighters, paramedics, police officers, and employees supporting first responders such as…
Read full articlePublic Safety Telecommunicators ‘Answering the Call 24/7’ Despite COVID-19 Risks
April 29, 2020While businesses, schools and most public buildings have closed up shop, public safety telecommunicators across the state continue to report…
Read full articleOnondaga County (NY) 9-1-1 Center Was Set to Relieve an Overflow of Calls From NYC Early in Pandemic
April 29, 2020New York City 9-1-1 calls were at such a high volume at the beginning of the COVID-19 pandemic New York…
Read full articleTexas EMS Agencies Struggling Financially Due to COVID-19 Crisis
April 28, 2020Ninety-one percent are suffering significant financial losses due to the COVID-19 pandemic.
Read full articleHennepin County (MN) Public Safety Telecommunicators Adjust Their Workflow Around the Pandemic
April 26, 2020Changes were necessary to keep an essential agency going.
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