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Industry

Dispatchers Honored for Role in Newtown Response

July 3, 2013

The staff at the Newtown Emergency Communications Center has won praise from officials and colleagues around the country for their work that day.

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Industry

Virginia Dispatcher Suspended after Facebook Post

July 3, 2013

The 9-1-1 dispatcher who made a controversial Facebook post about a shooting involving a police officer has been suspended during an employee investigation.

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Industry

Maine: Poland’s Emergency Calls Headed For Lewiston-Auburn 9-1-1

June 26, 2013

Rather than arriving at the Androscoggin County Sheriff’s Department, the longtime public safety answering point for the town, the calls will go to Lewiston-Auburn 9-1-1,

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Industry

Illinois: Upgrade for Emergency Call Center

June 25, 2013

Emergency communications centers at O’Hare and Midway Airports “rapidly approaching the end of their useful life” are in line for a major overhaul, thanks to an upgrade in the works that will pave the way for emergency calls and alerts through social media.

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Industry

Pennsylvania: State Pushes Consolidated 9-1-1 Call Centers

June 25, 2013

Michael McGrady, president of MCM Consulting Group in Peters, is working to consolidate 9-1-1 call centers in nine Western Pennsylvania counties by regionalizing technology at the Northern Tier Regional Telecommunications Project.

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Industry

N.C.: Durham’s 9-1-1 Service Restored After Disruption

June 24, 2013

Durham’s 9-1-1 emergency service was restored early Thursday afternoon after some callers couldn’t get through for more than three hours.

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Industry

New York: Change Due in 9-1-1 Response Statistics

June 24, 2013

The Bloomberg administration will announce today it is going to change the way it calculates response times to emergency 9-1-1 calls.

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Industry

Ohio: Cost Limits High-Tech Radio Use

June 24, 2013

Even in a small city such as Logan, it wasn’t always possible for police officers and dispatchers to talk to one another over the low-tech radio system.

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Industry

Calif. Man Guilty of False Report That Led To Shooting

June 18, 2013

A California man who made a 9-1-1 call that ended with Pasadena police fatally shooting a college student has pleaded guilty to making a false report.

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Industry

Missouri: 9-1-1 Services Will See Upgrade under New Tax

June 18, 2013

Boone County officials are placing a priority on emergency response and preparedness after voters approved a new tax to fund upgrades to 9-1-1 and emergency management services.

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