Posts From External News Source
County Commissioner Allegedly Bullies Dispatcher
October 12, 2012WASHINGTON – A Beaufort County commissioner was heard allegedly bullying a 9-1-1 dispatcher.
Read full articleSouth Carolina: Anderson County Committee Supports Request for Dispatchers’ Work Stations, Uniforms
October 11, 2012Anderson County’s public-safety committee unanimously supported a $300,000 request for four more dispatchers’ work stations with consoles at the new 9-1-1 communication center near the airport.
Read full articleHomeland Workers Made $900,000 in Overtime in Six Years
October 11, 2012During the past six years, employees in the state Division of Homeland Security and Emergency Management have collected more than $900,000 in overtime pay, filling in at an emergency call center in the state Capitol’s basement.
Read full articleNew Hampshire: Gilford Police Radio Bandwidth to Narrow, Reception to Improve
October 11, 2012Among the increases in the selectmen’s $11.95 million proposed budget for 2013 is an $158,000 expenditure for an upgrade in the police and public works radio system.
Read full articleIllinois: Village to Add Fee for Undue 9-1-1 Calls
October 11, 2012Hoping to prod residents who frequently call 9-1-1 for nonemergency in-home assistance to seek help from other sources, Lombard trustees Thursday night approved a $50 fee for the sixth and subsequent such calls in a calendar year.
Read full articleIllinois: DuPage County Rolls Out New $30 Million Dispatch Radio System
October 11, 2012Nearly two years after approving plans for a $30 million DuPage Radio System, officials Tuesday announced its countywide launch.
Read full articleMinnesota: Unanswered 9-1-1 Calls Prompt Change
October 11, 2012The city of Minneapolis has altered the way it will handle emergency calls after up to six people who called 9-1-1 during last month’s shooting rampage at Accent Signage Systems didn’t reach operators.
Read full articlePhoenix Police Release 9-1-1 Calls in Terrorist Hoax
October 4, 2012PHOENIX (AP) — Most of the people who saw a masked teenager wearing a sheet and armed with a grenade launcher told authorities they assumed the weapon was a fake as he pointed it at passing cars in northwest Phoenix, according to 911 calls released Thursday.
Read full article4-Year-Old 9-1-1 Caller Meets Aurora 9-1-1 Telecommunicator: ‘She’s Exceptional’
October 4, 2012Schmidt said she was moved by her first experience meeting the caller and patient on the other end of a 9-1-1 call. “When it’s a small child, it becomes very personal to every dispatcher,” Jill Schmidt said. “It reminds me of why I do the job.”
Read full articleDeath Prompts Overhaul in Dallas 9-1-1 Call Center
October 4, 2012While experts say delays and mistakes sometimes happen in many of the country’s biggest emergency call centers, the publicity generated from Cook’s death has prompted a flurry of changes from Dallas leaders who acknowledge operators are sometimes forced to work long hours and handle an overwhelming volume of calls. Officials have hired more operators, changed how calls are logged and assured residents that their 911 calls won’t go ignored.
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