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Responders Shed Light on Coronavirus 9-1-1 Calls
April 1, 2020Battalion Chief Kenneth Turner of the Albany Fire Department (Ga.) said emergency callers were not being truthful about their COVID-19…
Read full articleCounty Officials Discuss Operations, Communications Contingency Plan
April 1, 2020Franklin County Regional Communications Center (Maine) public safety telecommunicators wrote a continuity of operations plan in case sheltering in place became necessary. County officials unanimously approved the plan that would have teams of four dispatchers working in two week rotations.
Read full articleTODAY’s Heroes: Public Safety Telecommunicators, Grocery Workers, More
March 31, 2020The NBC morning television show Today led off a compilation of photos featuring heroes of the coronavirus response with telecommunicators in Washington, DC.
Read full articleHolbrook Regional Emergency Communications Center (Mass.) Provides Update
March 30, 2020In the case of medical emergencies public safety telecommunicators will ask: “Have you had a fever, cough or shortness of breath?” and “Have you or anyone inside your home been sick?” They will also ask a person from inside the home to meet a first responder at the door.
Read full articleThe Role of the Public Safety Telecommunicator in COVID-19 Response
March 25, 2020It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19.
Read full articleBalancing Patient Privacy and Public Safety
March 24, 2020The Grant County (Oregon) Health Department plans to ask those who test positive for the new coronavirus to voluntarily share that information with the Emergency Operations Center and the local comm center so public safety telecommunicators can warn other first responders in case those residents seek emergency assistance.
Read full articleHow First Responders Are Adapting to Keep Everyone Safe During COVID-19 Pandemic
March 24, 2020Terre Haute (Ind.) Fire Chief Jeff Fisher said fire trucks will only go on calls with ambulances in a “dire situation” and all offices and firehouses have been closed to the public.
Read full articleHarrison County (W.Va.) Public Safety Telecommunicators Urge Residents to Only Use Service for Emergencies
March 24, 2020Since the governor issued a stay-at-home order, emergency lines have been flooded with questions about the order. Telecommunicators stressed that 9-1-1 should only be used in the case of threats to life or property.
Read full articleChief Coe: Frederick County (Md.) Fire and Rescue Ready for Coronavirus
March 23, 2020Working since December to prepare for the outbreak, emergency response agencies have ensured that: Ambulances have barriers blocking airflow between…
Read full articleWhat 9-1-1 Dispatchers Wish You Knew
February 23, 2017This article was originally posted at JDNews.com, February 6, 2017. Reprinted with permission. By Amanda Thames Just because a 9-1-1 telecommunicator is…
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