Posts From Lauren Larson
Young Professional Spotlight: Jennifer Savely, Kenai Police Department
May 18, 2023Jennifer Savely is a dispatcher for the Kenai Police Department in Alaska. Jennifer has always been interested in dispatch, and…
Read full articleWhy We Leave 9-1-1
May 11, 2023[Originally published in the May/June 2023 issue of PSC magazine.] By Matt Berg Most of us know that not many…
Read full articleChatbot 9-1-1
January 12, 2023Cities and counties across the United States are reporting staffing shortages within their public safety departments and are looking for solutions. One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.
Read full articleANSI 60-day Public Comment Period Is Now Open for the TMA-AVS-01 Alarm Validation Standard
July 21, 2022July 15, 2022, McLean, VA – The Monitoring Association (TMA) Standards Committee has received confirmation from ANSI that the Public…
Read full articleAnaheim, Calif., Hosts APCO 2022
July 7, 2022[Originally published in the July/August 2022 PSC magazine.] By Tina Chaffin The varied sights and sounds of Southern California will…
Read full articleAPCO Files a Project Initiation to Revise a Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Emergency Communication Centers
June 30, 2022APCO International has filed a Project Initiation with ANSI to revise and redesignate the standard titled APCO/NENA Standard for the Establishment of a Quality Assurance/Quality Improvement (QA/QI) Program for Emergency Communication Centers (ECCs).
Read full articleAPCO Announces Final Approval and Publication of Revised and Redesignated American National Standard
June 24, 2022APCO International received final approval for APCO ANS 1.101.4-2022 Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children on June 17, 2022
Read full articleHow To Protect Scheduled Time Off
May 12, 2022It is no secret that the long shifts required of public safety telecommunicators can cause challenges for relationships, activities and self-care outside of work. In a recent survey of California telecommunicators, participants shared that the heart of the issue was that frequently their scheduled time off was not honored, which worsened multiple areas of work-life balance.
Read full articleAPCO International Announces New Chief Technology Officer
March 14, 2022APCO International today announced that Mel Maier, former Commander of the Emergency Communications and Operations Division of the Oakland County (MI) Sheriff’s Office, will be joining APCO as its new Chief Technology Officer (CTO).
Read full articleAPCO Files a Project Initiation and Seeks Work Group Members to Revise the Standard for Multi-Functional, Multi-Discipline Computer Aided Dispatch (CAD) Minimum Functional Requirements
November 29, 2021APCO is seeking working group members to participate in the revision of APCO ANS for Multi-Functional, Multi-Discipline Computer Aided Dispatch (CAD) Functional Requirements.
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