APCO
Fracking Fire: Lessons Learned
August 9, 2022When South Metro Fire Rescue began receiving multiple calls of a fire in a rural area on June 5, 2021, their first instinct was to treat it as a brush fire. Then, one caller gave the telecommunicators new information. The fire, he said, was at a fracking site.
Read full articleUnicorns of 9-1-1: How We Achieved and Have Maintained Staffing in Today’s World
August 9, 2022As the chairs filled up, the audience members waited eagerly to hear the biggest secret in the industry right now, How did this agency get fully staffed and keep it that way?
Read full articleHaving Difficult Conversations
August 9, 2022Leaders are often challenged to have these conversations with a diverse workforce of individuals who respond differently to tough criticisms.
Read full articleThe Ground Truth: Perspectives of 9-1-1 Center Leaders Facing the Challenges of Evolving Technology
August 9, 2022The panel examined how deployment of Next Generation 9-1-1, meaning the ability to receive, analyze, and process photos, videos, and other data, can enhance emergency response and the importance of seamless interoperability for ECCs.
Read full articleTelecommunicating for the Telecommunicators: The New Normal in 9-1-1
August 9, 2022The shift toward NG9-1-1 was the subject of a public safety communications panel on Monday.
Read full articleGIS for Public Safety: Emerging Technologies and Solutions for 2022
August 9, 2022GIS mapping systems can visualize data and spatial relationships to help solve and prevent crime, make infrastructure maintenance more efficient and crack the problem of establishing the location of information inside buildings with multiple floors.
Read full articleAPCO 2022: Opening General Session
August 9, 2022The General Session of APCO 2022 in Anaheim, California, kicked off with announcements of association initiatives, awards for top public safety communications performers followed by a former Navy SEAL’s motivational speech on building teams that adapt and succeed.
Read full articleBeing a Relatable Leader with Boundaries
August 8, 2022The presenter reminded the audience to embrace their strength and weaknesses, encouraged us to set boundaries, exposed us to the changes that a “title” can bring, instructed us to develop and maintain relationships with our people and to always remember the importance of a relationship.
Read full articleA Spoon Full of Positive Helps the Feedback Go Down
August 8, 2022The two presenters shared three types of feedback that can be used with a successful QA program.
Read full articleFederal Funding for Next Generation 9-1-1: Legislation Updates From the Public Safety NG9-1-1 Coalition
August 8, 2022Members of the Public Safety Next Generation 9-1-1 Coalition discussed their efforts to secure bipartisan support for legislation to enable a nationwide upgrade to NG9-1-1.
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