Industry
Richmond (Va.) 911 Call Taker Earns Statewide Award for Helping Richmond Resident Through 37-Minute Ordeal
May 18, 2023For her professionalism in handling the call, Marlow was honored with the award for Individual Performance in a Critical Incident from the Virginia Association of Public-Safety Communications Officials (APCO).
Read full articleNCMEC Shares Successful Stories of Partnership With ECCs
April 10, 2023To honor public safety telecommunicators during NPSTW 2023, the National Center for Missing & Exploited Children (NCMEC) shared these successes….
Read full article9-1-1 Callers in Richmond Now Can Provide Feedback Via Text Message, in Addition To Email and Calls
March 23, 2023RICHMOND, Virginia – Some 9-1-1 callers in Richmond will begin to receive follow-up text messages next week asking for their…
Read full articleAPCO International Announces Recipients of 2023 Leadership in Policy Awards
March 16, 2023APCO International announces the recipients of its prestigious 2023 Public Safety Communications Leadership in Policy Awards, who will be honored during APCO’s annual Public Safety Communications Leadership Dinner in Arlington, VA on May 17, 2023.
Read full article[Sponsored] How to Make Your NG9-1-1 Solution a Success
August 1, 2022[Sponsored] Next Generation 9-1-1 (NG9-1-1) is all about saving lives. It is a sea change in technology that protects citizens and first responders. Because NG9-1-1 is composed of many parts that must be integrated and supported as a single solution, it is more complex than past approaches. Lumen’s Jim Carlson addresses some of the common questions about NG9-1-1.
Read full articleANSI 60-day Public Comment Period Is Now Open for the TMA-AVS-01 Alarm Validation Standard
July 21, 2022July 15, 2022, McLean, VA – The Monitoring Association (TMA) Standards Committee has received confirmation from ANSI that the Public…
Read full articleLights and Siren Collaborative Aims to Improve Safety
June 2, 2022A national quality improvement project led by the National EMS Quality Alliance (NEMSQA) has enlisted 50 diverse EMS agencies to participate in the Lights and Siren (L&S) Collaborative to improve the safety of EMS response and transport.
Read full articleAPCO Announces Final Approval of American National Standard
May 20, 2022This standard provides a common data set used to deliver AACN data to emergency communication centers and responders, identifies crash and medical data elements, and uses a common data exchange format allowing for multiple methods of data transfer and handling.
Read full articleAPCO International Announces 2022 Award Winners
May 19, 2022The award recipients demonstrated the highest levels of professional conduct and outstanding performance in the line of duty. The award winner of each category is:
Read full articleHow To Protect Scheduled Time Off
May 12, 2022It is no secret that the long shifts required of public safety telecommunicators can cause challenges for relationships, activities and self-care outside of work. In a recent survey of California telecommunicators, participants shared that the heart of the issue was that frequently their scheduled time off was not honored, which worsened multiple areas of work-life balance.
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