Industry
45 Years of Lessons Learned in Staff Support After Traumatic Events
August 11, 2019Hearing is a form of touch. This is why we in the ECC share in the pain, distress, responsibility, success,…
Read full articleExpectations and Conflict
August 11, 2019This was a session to remind us that we all have expectations of others, whether we voice them or not….
Read full articleHandling Difficult Callers
August 11, 2019“Three keys to handing difficult callers are professionalism, positive attitude, and knowing your policies.” Calls from difficult callers are not…
Read full articleAn Update From the Public Safety Communications Research Program
August 11, 2019Dereck Orr, Division Chief of the Public Safety Communications Division at the National Institute of Standards and Technology, described research…
Read full articleNG9-1-1: What the Future Holds
August 11, 2019So exactly what IS NG9-1-1 and how will emergency communications center (ECC) equipment and systems change? Where are we now, where do we need to be and how do we get there??
Read full articleThe Future of Women in Public Safety Communications
August 11, 2019As Karima Holmes, Director of the Office of Unified Communications in Washington, D.C., has worked through the ranks in her…
Read full articleWhat Your Cellphone Looks Like to Hackers
August 11, 2019This session explored ways in which cellphones are vulnerable to hackers and basic cyber hygiene methods to mitigate these attacks….
Read full articleIdentifying and Mitigating Cyberattacks
August 11, 2019Cyberattacks are occurring every day against public and private entities. The below attack methods were discussed: Ransomware Spyware Adware Rooters…
Read full articleTips and Tricks to Make the Most of APCO 2019
August 7, 2019By Christine Burke Massengale and Cheryl Konarski Download the App The app is your conference at a glance. It will…
Read full articleHow the Conference Education Program Is Built: Hear From the PDEC Committee
August 7, 2019How does one go from being interested in presenting to being able to stand up and talk about their topic?
Read full article