Industry
9-1-1 Outage in Northern Jackson County Remains a Mystery
June 7, 2010Customers in White City, Eagle Point, Shady Cove, Butte Falls and Prospect were unable to make the three-digit call for help from 2:36 until 8:32 p.m. on Sunday and again from 6:33 to about 9:30 a.m.
Read full articleWhy We Can’t Text 9-1-1
May 28, 2010Looks like the word is getting out to the public that they can’t text 9-1-1. APCO’s own Courtney McCarron Hastings…
Read full articleTechnology vs. Dispatch Experience
May 28, 2010On May 2, the city of DeKalb, Ill., 9-1-1 system dodged a bullet. That morning, a tech savvy freshman from Northern Illinois University programmed his iPhone to call 9-1-1 repeatedly, tying up the city’s two 9-1-1 lines. It took only six minutes for Carol Halsey, a DeKalb Comm Center dispatcher with 20 years of experience, to stop the loop.
Read full articleTrained Right
May 7, 2010An interview with Kathryn Wheeler of the Willamette Valley Comm Center in Salem, Ore. Wheeler successfully processed an emergency childbirth call, as well as an emergency call about her father on April 20, only six months into her public safety communications career.
Read full articleChicago’s Intelligent Video System
April 30, 2010A case study and review of how Chicago’s Office of Emergency Management and other agencies, including the police and fire departments and the Navy Pier, came to select and install IBM’s Smart Surveillance Solution, and the success of the system.
Read full articleLucky No. 4
April 30, 2010Over the span of several years, Theodore “Ted” Cook, a dispatcher for the Mooresville (Ind.), has answered four emergency calls from his wife, Susan.
Read full articleHook ‘Em While They’re Young
April 26, 2010An interview with program coordinator Frank DeRusso about the creation, development and implementation of Fort Lauderdale High School’s Public Safety Telecommunicator Course. The course uses APCO materials and certifications for police and fire dispatch, as well as training simulators.
Read full articleCelebrate the First First Responders
April 16, 2010This is National Public Safety Telecommunications Week, and politicians and the public made it a point to honor telecommunicators for their part in saving lives. Read about the kickoff and other events held this week.
Read full articleNational Broadband Plan Released
March 24, 2010APCO and the public safety community have been anticipating the release of the FCC’s National Broadband Plan for some time now. In March, the FCC finally released the plan.
Read full articleFrom Broadband to TriBand
March 24, 2010Educational opportunities were plentiful and many new products were on display at IWCE 2010, held March 10-12 in Las Vegas.
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