Industry
Newtown 9-1-1 Calls Show Calm Dispatcher Response to Shooting
December 4, 2013Recordings of 9-1-1 calls from the Sandy Hook Elementary School shooting show town dispatchers calmly responding to a janitor, a teacher and others and assuring them help is coming.
Read full articleIllinois: Oak Lawn Dispatchers’ Union Seeks Injunction
December 4, 2013The union representing Oak Lawn emergency dispatchers has asked the Illinois Labor Relations Board to seek an injunction aimed at stalling the village’s plan to privatize the service, citing a contract that does not expire until the end of 2014.
Read full articleGoing Digital Eases 9-1-1 Pain in California County
December 2, 2013First responders across the region are ditching cumbersome clipboards filled with replicate paperwork and picking up computers to gather critical data during 9-1-1 calls.
Read full articleIllinois Village to Outsource Emergency Call Center
December 2, 2013Despite a heated meeting that included several impassioned pleas from 9-1-1 dispatchers and their supporters, the Oak Lawn Village Board voted 4-2 Tuesday night to outsource emergency calls to a private company.
Read full articleFlorida Man Charged With Misuse of 9-1-1 System
November 25, 2013Police arrested the 20-year-old Thursday for making two non-emergency calls stemming from a fight with his older brother over an Xbox.
Read full articleIndiana County Hears New Haven on 9-1-1 Center
November 25, 2013The question of whether New Haven will continue to keep its own, separate 9-1-1 call center was not officially resolved Thursday, but it appears that, for now at least, officials are leaning in that direction.
Read full articleSouth Carolina 9-1-1 Center Starts Taking Calls for Charleston Police
November 25, 2013The department became the sixth and final police agency to join the center, where call-taking and dispatching duties are separate.
Read full articleCassidian Communications’ Emergency Call Taking System Supports Four-Agency Consolidation in Leon County, Florida
November 25, 2013Cassidian Communications announced the successful implementation of its next generation emergency call taking system, VESTA/Sentinel 4, in Leon County, Fla.
Read full articleIllinois Judge Rules 9-1-1 Dispatchers Can’t Take Part in Strike
November 18, 2013A Will County judge on Friday granted a temporary restraining order that will force 9-1-1 dispatchers to work even if their union goes on strike.
Read full articleNew Policy for Some Indiana Dispatchers
November 18, 2013Some dispatchers are not happy with new rules that establish seniority, but members of the Consolidated Communications Partnership board agreed Tuesday to finalize the policy and move on.
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