Operations
Kansas Dispatchers Help Save Lives under Stress
February 22, 2012TOPEKA, Kan. — For dispatchers and their supervisors, their job comes down to one fact: People’s lives are in their hands. And while averaging more than 1,200 calls a day, there isn’t room for mistakes.
Read full articleMitigating the Damage from Mistakes: Four Tips
February 20, 2012As much as we strive for perfection in the public safety field, at times we will stumble and make a…
Read full articleOEC Releases FY 2012 SAFECOM Guidance on Emergency Communications Grants
February 16, 2012On Thursday, the Office of Emergency Communications (OEC) released the 2012 SAFECOM Guidance on Emergency Communications Grants (SAFECOM Guidance). In…
Read full articleASAP to PSAP: A Preview of Phase II
January 26, 2012Positive changes are coming soon on behalf of the ANSI-approved Automated Secure Alarm Protocol (ASAP) program that will benefit the…
Read full article9-1-1 Dispatchers Can Save More Lives by Coaching Bystanders in CPR
January 9, 2012Statement Highlights:
• Dispatchers should help 9-1-1 callers identify cardiac arrest victims and coach callers to provide immediate CPR.
• If more dispatchers followed these processes, thousands of lives could be saved every year.
• Communities should regularly evaluate 9-1-1 emergency dispatchers’ performance and the overall emergency response system, according to a new American Heart Association statement.
9-1-1 Resolutions
December 19, 2011The arrival of Jan. 1 motivates many people to make New Year’s resolutions. You may include resolutions related to your…
Read full articleHoliday Schedules in the Comm Center
December 16, 2011I finished putting up the Christmas and decorations shortly after Thanksgiving. My daughter especially enjoys this time and likes tradition….
Read full articleT’was the Night Before Christmas in the Dispatch Center
December 16, 2011Editor’s note: As a rule, we don’t publish poetry, but exceptions prove the rule. So, with apologies to Clement Clarke…
Read full articleGood Neighbor: Johnson County Emergency Comm Center Is Environmentally Friendly & Functional
December 14, 2011With an increasing push toward green technology and design, a Kansas-based comm center has set a gold standard—not only with…
Read full articleSituation Management: What’s Next in NG9-1-1
November 29, 2011In the universe of public safety communications, the stars seem to be aligning for Next Generation 9-1-1 (NG9-1-1). NG9-1-1 standards…
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