Operations
Model for Media Relationships
January 6, 2011Ramon Korionoff is communications director for the Prince George’s County (Md.) State’s Attorney’s Office and maintains an open relationship with the media for the benefit of justice. He says, “Prosecutors are sometimes the sole voice for victims, and I’m able to bring that message into the public forum.”
Read full articleNext Generation 9-1-1 in 2011
January 5, 2011The New Year will be busy as agencies prepare to integrate new technologies into their comm centers and regions plan to stand up networks to manage the delivery of emergency calls. Work groups will continue to actively discuss the impact of new technologies and the operational processes that will change. As can be expected, there’s not always agreement among members of working groups with regard to technical and operational requirements for NG9-1-1 systems. Here are a few topics that will continue to be the source discussion in 2011.
Read full articleCommunications Down Under
January 5, 2011To provide the reader with some history as to how the Queensland Ambulance Service (QAS) arrived at where it is today, we have to take you on a journey back in time. In Queensland, ambulance services began Sept. 12, 1892, when the first meeting of the City Ambulance Transport Brigade was held.
Read full article9-1-1 Operators’ Listening Skills Crucial for Mental Health Calls
January 4, 2011Oklahoma City — Kelly Garrett knows the holiday season can be a rough time for some people, but she’s more than happy to talk to them about their troubles. The 9-1-1 operator has been taking calls at the Oklahoma City Emergency Communications Center for 12 years.
Read full articleMobile Diagnosis
December 28, 2010In the midst of the holidays, many across our nation will take a physical and mental respite from the ever-present tribulations of life. As the annual deceleration occurs, public safety professionals understand that during this time of the year an acceleration of the rate at which their services are needed occurs in kind. An unfortunate fact is that emergency personnel often arrive at homes, office parties and restaurants, or rendezvous with transportation system conveyances, with minimal — if any — crucial patient information at the ready.
Read full articleTips to 6-Pack Abs
December 28, 2010Belly fat is by far the most common reason people exercise and try to lose weight. Getting rid of belly fat isn’t something that can be done simply with crunches, though. You must work hard in several ways to burn off the fat and keep it off.
Read full articleManaging Blood Sugar
December 28, 2010Every 20 seconds, someone in the U.S. is diagnosed with diabetes. Managing your total amount of carbohydrate intake in a meal is essential to controlling blood sugar, and knowing how fast a carbohydrate enters the bloodstream can help.
Read full articlePolishing the Protégé
December 20, 2010The importance of creating a culture of support within an organization, including public safety communications agencies, cannot be overstated. As leaders we have an obligation to our people to be mentors and help them achieve their greatest potential. Mentoring benefits the mentor, the protégé and the organization.
Read full articleThe Lost Art of Delegation
December 15, 2010You’ve been the operations coordinator for about a year, and you feel like you can never seem to get through your weekly to-do list. One day during a gripe session with the director, you tell her this. She says, “Why don’t you delegate the scheduling to Joe.” Seeing an uncomfortable look come across your face, she asks, “You aren’t afraid to delegate, are you?”
Read full articleDispatchers Want 9-1-1 Calls Exempt from Open Records Law
December 10, 2010Nashville, Tenn. — The state’s emergency dispatchers said Tuesday they want to exempt 9-1-1 audiotapes from Tennessee’s open records law to save distraught crime victims and their families from hearing their calls played in the media.
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