Operations
Accidental Dial to 9-1-1 Leads Deputies to Meth Lab
October 17, 2014Sometimes, good detective work and weeks of investigation are needed to nab suspected criminals. But other times all investigators need is 30 minutes to listen in on an accidental pocket dial to a 9-1-1 dispatch center.
Read full articleLife Skills: Six Reasons to Stop Drinking Soda
October 15, 2014If you’re like me and drink too much sugary drinks, here are a few reasons you may want to stop, and some tips on how to quit or scale back.
Read full articleTelecommunicator Spotlight: Donovan Magginis
October 10, 2014Maginnis points out that there are a number of important skills necessary to perform in the role of call taker/dispatcher: multi-tasking, good decision-making, the ability to visualize and know what the officer is doing on the radio as well as the ability to empathize and understand what the caller is dealing with.
Read full articleAllegheny County (Penn.) Touts $109K Saved at 9-1-1 Center
October 10, 2014Recent hires at Allegheny County’s 9-1-1 dispatch center appear to have reined in escalating overtime costs.
Read full articleTelecommunicator Spotlight: Eric Schrader
August 12, 2014Having made an impact in the fire/EMS service in Prince George’s County (Md.), and now utilizing his skills and knowledge to enhance public safety in Lee County (Fla.), Schrader seems to have the best of both worlds.
Read full articleLife Skills: Summer First Aid Myths
July 2, 2014Summertime means more outdoor-related injuries. However, the home remedies you may have used in the past may not be the most helpful.
Read full articleElgin (Ill.) Considers 911-Twitter Combo
June 26, 2014New World Systems, a Michigan-based company, is developing a way to tweet 911 calls about traffic accidents via the police department’s Twitter account.
Read full articleNew 9-1-1 Funding Law Could Help Rural Areas
June 11, 2014Funding for 9-1-1 systems has changed because of the mobile phone. A new law will assist rural areas adapt to these changes.
Read full articleTelecommunicator Spotlight: Patricia Griffin
June 5, 2014There are times when Griffin will later follow up on a call that she took and inquire how the parties are doing. This action tends to evoke a surprised reaction on the other end because it is not only unexpected, but kind.
Read full articleSalem (Mass.) Calltaker Acts Quickly to Save Caller
May 22, 201425-year-old civilian dispatcher Michael Griffin jumped into action when a call for help was abruptly disconnected.
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