Operations
State Warrant Query
June 11, 2010It is not uncommon for an officer to stop a subject for a traffic violation and discover that they have out-of-state warrants.
Read full articleFocused on Progress
June 11, 2010Key performance indicators can assist agencies in defining and measuring their progress toward productivity and quality goals.
Read full articleNG9-1-1: Call Routing & Location Validation
June 1, 2010Last month, we discussed the significant changes involved in implementing NG9-1-1 systems, including the difference between implementing IP capability and the NENA i3 specification. Although IP capability is a major and necessary step in the right direction, this backbone is only one step. Understanding how 9-1-1 calls find their way to your PSAP and how locations are deemed valid is the next step.
Read full articleWhy We Can’t Text 9-1-1
May 28, 2010Looks like the word is getting out to the public that they can’t text 9-1-1. APCO’s own Courtney McCarron Hastings…
Read full articleTechnology vs. Dispatch Experience
May 28, 2010On May 2, the city of DeKalb, Ill., 9-1-1 system dodged a bullet. That morning, a tech savvy freshman from Northern Illinois University programmed his iPhone to call 9-1-1 repeatedly, tying up the city’s two 9-1-1 lines. It took only six minutes for Carol Halsey, a DeKalb Comm Center dispatcher with 20 years of experience, to stop the loop.
Read full articleConcealed Weapon Permit Transaction
May 28, 2010All but two states have passed laws that allow citizens to carry certain concealed weapons in public.
Read full articleMentoring Made Simple
May 14, 2010Aspiring comm center leaders require role models and guidance. But what it is and how does it mentoring benefit you and your agency? Here mentoring is defined and its personal benefits are explored.
Read full articleWildlife Violation Transaction
May 14, 2010The Wildlife Violation Nlets transaction provides a standardized, secure method to exchange wildlife violator information with law enforcement.
Read full articleInjury Severity Prediction
May 1, 2010Discussion of Advanced Automatic Collision Notification and its implications for the comm center, including discussion of the development of a standard by APCO, NENA and members of the telematics service providers to integrate that information into 9-1-1 ALI data.
Read full articleNG9-1-1: Navigating Unfamiliar Territory
May 1, 2010During the past several months many of those who work in the public and private sectors of the 9-1-1 industry have engaged in discussions about Next Generation 9-1-1. For many, these discussions have been more confusing than enlightening. Here I address the use of the term NG9-1-1 and provide a better explanation of where we’re going from here.
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