Operations
9-1-1 Call of Duty
February 1, 2010Hamilton Co., Ohio, telecommunicators got to great lengths to help a soldier abroad after his friend called 9-1-1 concerned.
Read full articleHialeah, Fla., Gets New Center & CAD Upgrade
February 1, 2010In October 2009, all this changed when the nearly 50 police and fire dispatchers and calltakers the City of Hialeah, Fla., merged into the city’s new comm center. Today, cross-trained on a new computer-aided dispatch (CAD) system, telecommunicators serve Hialeah’s citizens from a high-tech facility.
Read full articleTraining Requirements for 9-1-1
January 15, 2010On the Thursday, Jan. 7, edition of The Today Show, NBC aired a story all APCO members and public safety telecommunicators should be aware of: “911 Emergency: Are Operators Ready for Your Call?” In this story, Jeff Rossen reported on a three-month investigation into the lack of national training standards for 9-1-1.
Read full articleNarrowbanding: What’s Out There
January 1, 2010UPDATED: With all the products available on the public safety communications market, it’s difficult to tell which ones are narrowband compliant. So we invited two-way radio manufacturers to identify which of their mobile and portable radio models, and base stations are compliant. This list can serve as a guide for public safety agencies, but always verify the compatibility of your radios with each manufacturer. Test equipment is also available.
Read full articleBook Review: Emergency Preparedness
January 1, 2010This book provides public safety and emergency management practitioners at local and national levels with the background and tools needed to plan, design and carry out public disaster preparedness efforts.
Read full articleThe True Golden Hour: A Book Review
August 1, 2009In The True Golden Hour, Professor Hayim Granot documents his research on human behavior and patterns including physical, mental and psychological elements when faced in natural and manmade disasters, from both his direct experience during the Gulf War and extensive research.
Read full articleDefeating Negativity
May 1, 2009A review of the book “Breaking out of Negativity: A Wookbook” for comm centers by Sue Pivetta.
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