Operations
Retaining Personnel
December 18, 2013No matter where you go across the country, one of the biggest complaints you’ll hear is how hard it is to keep competent people in the call center.
Read full articleLife Skills: Surviving Seasonal Stress
December 9, 2013If you haven’t looked on the calendar yet, the holidays are just around the corner. How do you fit it all in and make it through the holidays with a smile on your face?
Read full articleLife Skills: The Benefits of a Good Night Sleep
November 11, 2013Do you find you ask yourself that question often? Well, some of the most common reasons for feeling tired involve how you take care of yourself and medical issues.
Read full articleLife Skills: The Benefits of Drinking Water
October 21, 2013You’ve all heard the saying, “Drink eight glasses of water a day.” That’s 64 ounces minimum, and even more if you perform strenuous exercise or work in intense heat. But what does water really do for our bodies?
Read full articleAn Equation for Success
July 24, 2013On Friday, July 12, the high-tech capabilities of South Sound 9-1-1 in Pierce County, Wash., proved invaluable.
Read full articlePublic Safety Communicators & PTSD
July 17, 2013Being on my county’s CISM team, we’ve seen a lot of PTSD-related issues lately.
Read full articleSimplified Call Center Staffing
June 28, 2013During my productivity management seminars for municipal supervisors through managers, we cover the five basic management disciplines of match-up, assignment, follow-up, reporting and management action.
Read full articleDon’t Let Technology Hold You Back!
June 14, 2013Here in my little corner of the world we have been having a lot of problems with our radio lately….
Read full articleWhy Operational Standards?
June 6, 2013Operational procedures and standards are an important aspect of any public safety comm center. Public safety in each community has evolved based in large measure on the standard of service expected and demanded by the community being served. This is especially true of the operations of public safety communications centers.
Read full articleNew Hampshire Dispatchers Unite to Strengthen Voice
June 3, 2013Improving professionalism among dispatchers is the number one goal for members of the New Hampshire Emergency Dispatcher’s Association.
Read full article