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Operations

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Operations

Collaboration Without Consolidation: Building a PSAP of PSAPs

May 31, 2013

Event Date: 06/12/2013 01:00 PM Eastern Standard Time Register Today! In this webcast, you’ll learn how Bonneville County, Idaho, and three neighboring counties, have cooperatively deployed an open-standard P25 digital radio solution and other common technologies to enable full-function exchange capability for dispatching.

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APCO

Sprint Alerts PSAPs What to Expect During iDEN Network Shutdown June 30

May 30, 2013

As you may know, Sprint will permanently shut down the Nextel® National Network (iDEN) on June 30, 2013. This is to inform you about the specific impact to 9-1-1 services and what you can expect on that day.

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Operations

Kansas: 9-1-1 Dispatchers Call for Help Amid Long Hours, High Stress

May 29, 2013

“911. What is your emergency?”
“We are terribly short-staffed, and the overtime is stressing us.”

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Operations

Attention Telecommunicators: Looking for Survey Participants

May 21, 2013

The APCO ProCHRT Committee has partnered with Dr. Michelle Lilly to promote the second in a series of surveys geared toward…

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Operations

Audit: Atlanta Is Improving 9-1-1 Response

May 15, 2013

An internal audit shows that while Atlanta’s emergency response center has made significant progress in answering most 911 calls within 10 seconds, it needs to do more to ensure greater staffing during the center’s busiest times.

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Operations

Communicating: How Good Are We At It … Really?

May 8, 2013

“How good is the Communications Division at communicating, really?” This was the challenge presented to the Broomfield (Colo.) Police Communications Specialists in 2010 by the Department Support Services Bureau deputy chief.

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Industry

With Study Delayed, EMS Change in Limbo

May 1, 2013

In a move that may head off a legal battle, Pinellas County officials are set to delay a controversial change to the county’s 911 medical-emergency system until at least the middle of July.

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Operations

Stress Management for Public Safety Telecommunicators

April 16, 2013

One of the problems that plague our industry is high turnover. No matter where I travel to teach, I meet telecommunicators, supervisors and managers who state one of the biggest problems is keeping a full staff. … I am willing to bet that the majority of people who leave the field is probably not going to list stress as a reason for leaving. I have only had one person admit to me, within a couple of weeks of training, that they were too overwhelmed with the job.

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Operations

Grant Funding Scenarios

March 27, 2013

The federal government is currently operating under a continuing resolution (CR) that was set to expire at the end of March. Congress is currently considering passing its budget as part of a yearlong CR with full details not available as we go to press with this issue. The details about how much agencies will have available in 2013 to operate and grant funds available, along with the impact of the sequestration, may not be known until late April or early May. The traditional timelines for grant programs have not been produced and most federal grant solicitations have not been posted during their normal grant period during the winter months. But the bottom line is that there is still a lot the customers can do in preparation for real grant numbers.

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Operations

Acushnet Police Dept. Implements APCO EMD

March 26, 2013

Alexandria, VA – Acushnet, Mass., now has the added strength of APCO Institute Emergency Medical Dispatch behind its 9-1-1 call…

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