Operations
Androscoggin County Commission Votes to Preserve County Dispatching
May 21, 2012LEWISTON — Androscoggin County commissioners ended a decade of debate Wednesday, voting 2-1 to maintain the ability to answer emergency calls and dispatch help in a county-run communications center.
Read full articleDispatching: Basics & the Future
May 8, 2012“Don’t forget the simple stuff,” said Neil Kirby, director of ambulance operations for Dubai Corporation for Ambulance Services, in one of several sessions at the APCO Global Congress on Wednesday, May 2, that addressed dispatch-specific issues.
Read full articleASAP to PSAP: CSAA Message Broker Goes Live
April 26, 2012The long awaited Message Broker server managed by the Central Station Alarm Association (CSAA) has become operational in the production environment.
Read full articleWhat Is Teamwork?
April 17, 2012We hear so much about “teamwork” and being a “team player” these days. We see it in ads for employment, we see it in our evaluations, and we even see it on motivational posters. There’s no “I” in TEAM after all. But have you really stopped to think about what the term teamwork really means?
Read full articleAPCO International Commends Study on 9-1-1 Dispatchers and PTSD Symptoms
March 30, 2012Daytona Beach, FL – Responding to newly released research on 9-1-1 telecommunicators and post-traumatic stress disorder (PTSD) published in the Journal of Traumatic Stress, Gregg Riddle, president of APCO International, the world’s largest organization of public safety communications professionals, released the following statement commending the work of research leader Dr. Michelle Lilly, Northern Illinois University psychologist, and her team:
Read full articleDuty-Related Trauma Exposure in 9-1-1 Telecommunicators
March 29, 2012“Our research is the first to reveal the extent of emotional distress experienced by emergency dispatchers while on duty. The results show the need to provide these workers with prevention and intervention support as is currently provided for their frontline colleagues. This includes briefings and training in ways to handle emotional distress.”
Read full articlePotential 9-1-1 Grant Funding Available …
March 6, 2012Availability of adequate funding to operate and enhance today’s 9-1-1 centers is a common concern for many communities across the…
Read full article‘Is There a Doctor in the House?’
February 29, 2012“Is there a doctor in the house?” This popular phrase has been tossed around since at least the 1930s. We all know what it means: Someone nearby is having a medical emergency, and they may not have time to wait for paramedics to arrive. What does the 21st Century version of this call for help sound like? Perhaps, “Is there an AED in the house?”
Read full articleASAP to PSAP: Alarm Monitoring Companies Lining Up
February 28, 2012A new Message Broker server managed by the Central Station Alarm Association (CSAA) will become operational soon. The Message Broker…
Read full articleOhio Counties Look to Save Money with Regional Dispatching
February 24, 2012WOOSTER, Ohio — While consolidated dispatch centers exist across the nation, a study used the four located in Ohio as case studies: The Chagrin Valley Regional Communications Center in Chagrin Falls; the Metropolitan Emergency Communications Center in Gahanna; Regional Emergency Dispatch Center in Massillon; Westshore Central Dispatch Center in Westlake.
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