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Operations

Telecommunicators Make Use of Training in “Trial by Fire”

May 1, 2014

About two hours after training ended on a new computer dispatching system, calls began flooding into Lewiston-Auburn (Maine) 9-1-1.

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APCO

Commercial Involvement in Your Chapter

April 30, 2014

Achieving a healthy level of commercial involvement in your chapter starts with having an understanding and appreciation for the role commercial members play.

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Product & Service Announcements

Davie County Utilizes GTG’s 311GIS to Allow Citizen Concern Reporting

April 30, 2014

11GIS is an easy-to-use Esri based interface that allows the public to submit a request in a variety of categories, including Public Works and Code Enforcement.

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Product & Service Announcements

Mobile Responder Now Available on BlackBerry Smartphones

April 30, 2014

With the new release, public safety agencies can extend Intergraph’s industry-leading computer-aided dispatch software, I/CAD, to BlackBerry Z30, BlackBerry Z10 and BlackBerry Q10 smartphones.

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Industry

Survey of 9-1-1 Dispatchers Finds Many Indoor Callers Cannot Be Located on Wireless Phones

April 29, 2014

The survey results and more than 200 powerful personal stories of the challenges in locating wireless callers are being submitted to the Federal Communications Commission (FCC).

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Operations

Franklin County (Maine) opens new 9-1-1 center

April 29, 2014

New equipment includes stations that can be electronically moved by pushing a button to allow telecommunicators to either sit down and work or stand.

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APCO

APCO Seeks Comments on Draft Revisions to Current Standard for Alarm Interface Data Exchanges

April 25, 2014

The public review and comment period is an important step in the standard development process. This provides an opportunity for all interested parties to review and contribute their comments.

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Product & Service Announcements

Pryme’s Products Answer New Communication Trends

April 25, 2014

With the industry currently facing increased pressure to modernize existing communications infrastructure, manufacturers of radio devices and accessories need to make sure their equipment will satisfy the demands created by these emerging trends.

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APCO

Liberty County (Ga.) Public Safety Communications Center Implements APCO EMD

April 25, 2014

Residents in Hinesville, Ga., now have the added strength of the APCO Institute’s Emergency Medical Dispatch (EMD) behind their 9-1-1 call center.

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APCO

Calhoun County (W.Va.) E-911 Implements APCO EMD

April 25, 2014

The APCO Institute EMD Program, based on EMD guide cards and software, is a systematic way to manage emergency medical service (EMS) resources in an organized and effective manner.

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