Posts
Castel Showcasing Voice and Speech Analysis Solution at 14th Annual Call Center Week Conference
June 3, 2013Castel Communications, LLC, a market leader in call center solutions, is presenting its latest version of Castel Detect Voice and Speech Analysis at the 14th Annual Call Center Week Conference.
Read full articleNew Hampshire Dispatchers Unite to Strengthen Voice
June 3, 2013Improving professionalism among dispatchers is the number one goal for members of the New Hampshire Emergency Dispatcher’s Association.
Read full articleCollaboration Without Consolidation: Building a PSAP of PSAPs
May 31, 2013Event Date: 06/12/2013 01:00 PM Eastern Standard Time Register Today! In this webcast, you’ll learn how Bonneville County, Idaho, and three neighboring counties, have cooperatively deployed an open-standard P25 digital radio solution and other common technologies to enable full-function exchange capability for dispatching.
Read full articleSprint Alerts PSAPs What to Expect During iDEN Network Shutdown June 30
May 30, 2013As you may know, Sprint will permanently shut down the Nextel® National Network (iDEN) on June 30, 2013. This is to inform you about the specific impact to 9-1-1 services and what you can expect on that day.
Read full articleRegional Emergency Dispatch Center Implements APCO EMD
May 30, 2013Alexandria, VA – Residents in Western Stark County, OH, now have the added strength of APCO Institute Emergency Medical Dispatch…
Read full articleFirstNet Board Establishes Committee to Review Issues Raised by Sheriff Paul Fitzgerald
May 29, 2013WASHINGTON – The First Responder Network Authority (FirstNet) Board voted to establish a Special Review Committee that will review issues raised by Board member Sherriff Paul Fitzgerald at FirstNet’s April 23, 2013, Board meeting.
Read full articleCalifornia: Dispatchers Settle into Home
May 29, 2013For Steve Powell, the relocation of Riverside’s public safety dispatch center last month was the fulfillment of a promise made many times over the years, sometimes by people who have since retired.
Read full articleVirginia: Program for Police Focuses on Mentally Ill
May 29, 2013The store manager wanted the loud intruder gone. The police officers had to do something. They could have arrested him. Instead, they listened patiently to his ramblings – defusing delusion with calm authority – and eventually convinced him to walk with them outside. It was all part of their training, carried out last week during a role-playing exercise at the Roanoke Police Academy.
Read full articleWashington: Four Failures Led to Outage
May 29, 2013It was failure upon failure, four times over, that shut down Spokane County’s 911 system for nearly a half-hour in November.
Read full articleKansas: 9-1-1 Dispatchers Call for Help Amid Long Hours, High Stress
May 29, 2013“911. What is your emergency?”
“We are terribly short-staffed, and the overtime is stressing us.”
