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NYC 9-1-1 Calls Fall to Multi-Year Low Weeks After Record High: FDNY
May 1, 2020Record 9-1-1 calls at the height of the city’s coronavirus pandemic have now dropped to a multi-year low.
Read full article9-1-1 Calls During Coronavirus: How Things Have Changed
May 1, 2020Emergency communication centers for 9-1-1 in Onondaga County (NY) are used to handling about 1,200 calls per day, but since…
Read full articleCoronavirus Changes: Public Safety Telecommunicators Ask More Questions, Officers Get Temps Taken
May 1, 2020Even if the calls are not health related, public safety telecommunicators ask the caller if they’re experiencing COVID-19 symptoms or…
Read full articleSo You’re the New Leader in an ECC
April 30, 2020Congratulations! You’ve just been promoted and have ascended to the rank of manager or director. Or, perhaps you’ve just received permission to start assembling the first policy and procedures manuals for your agency.
Read full articleDenver 9-1-1 Receives APCO Agency Training Program Certification
April 30, 2020Denver 9-1-1, CO, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International.
Read full articleNew Bedford (MA) Public Safety Telecommunicators Have Heard It All During Coronavirus Crisis
April 30, 2020They work behind the scenes in a fast-paced, heart-pounding world, multi-tasking as they move from one emergency to the next.
Read full articleFirst Responders Children’s Foundation Receives $1 Million From Cisco Systems to Support Financial Grants for First Responders on the Front Lines
April 30, 2020The Foundation defines first responders as emergency medical technicians, firefighters, paramedics, police officers, and employees supporting first responders such as…
Read full articlePublic Safety Telecommunicators ‘Answering the Call 24/7’ Despite COVID-19 Risks
April 29, 2020While businesses, schools and most public buildings have closed up shop, public safety telecommunicators across the state continue to report…
Read full articleOnondaga County (NY) 9-1-1 Center Was Set to Relieve an Overflow of Calls From NYC Early in Pandemic
April 29, 2020New York City 9-1-1 calls were at such a high volume at the beginning of the COVID-19 pandemic New York…
Read full articleTexas EMS Agencies Struggling Financially Due to COVID-19 Crisis
April 28, 2020Ninety-one percent are suffering significant financial losses due to the COVID-19 pandemic.
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