Posts
Mentoring Made Simple
May 14, 2010Aspiring comm center leaders require role models and guidance. But what it is and how does it mentoring benefit you and your agency? Here mentoring is defined and its personal benefits are explored.
Read full articleWildlife Violation Transaction
May 14, 2010The Wildlife Violation Nlets transaction provides a standardized, secure method to exchange wildlife violator information with law enforcement.
Read full articleTrained Right
May 7, 2010An interview with Kathryn Wheeler of the Willamette Valley Comm Center in Salem, Ore. Wheeler successfully processed an emergency childbirth call, as well as an emergency call about her father on April 20, only six months into her public safety communications career.
Read full articleInjury Severity Prediction
May 1, 2010Discussion of Advanced Automatic Collision Notification and its implications for the comm center, including discussion of the development of a standard by APCO, NENA and members of the telematics service providers to integrate that information into 9-1-1 ALI data.
Read full articleNG9-1-1: Navigating Unfamiliar Territory
May 1, 2010During the past several months many of those who work in the public and private sectors of the 9-1-1 industry have engaged in discussions about Next Generation 9-1-1. For many, these discussions have been more confusing than enlightening. Here I address the use of the term NG9-1-1 and provide a better explanation of where we’re going from here.
Read full articleChicago’s Intelligent Video System
April 30, 2010A case study and review of how Chicago’s Office of Emergency Management and other agencies, including the police and fire departments and the Navy Pier, came to select and install IBM’s Smart Surveillance Solution, and the success of the system.
Read full articleCoast Guard Vessel Transaction
April 30, 2010The Coast Guard Vessel registration Nlets transaction provides access to boat registration information via U.S. Coast Guard Vessel Number.
Read full articleLucky No. 4
April 30, 2010Over the span of several years, Theodore “Ted” Cook, a dispatcher for the Mooresville (Ind.), has answered four emergency calls from his wife, Susan.
Read full articleHook ‘Em While They’re Young
April 26, 2010An interview with program coordinator Frank DeRusso about the creation, development and implementation of Fort Lauderdale High School’s Public Safety Telecommunicator Course. The course uses APCO materials and certifications for police and fire dispatch, as well as training simulators.
Read full articleInternational Fuel Tax Association (IFTA) Transaction
April 16, 2010The Nlets IFTA transaction identifies companies severely delinquent in paying their fuel taxes.
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