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NICE and RapidSOS Transform Investigations by Integrating Incident Intelligence and Emergency Data Clearinghouse Solutions
August 12, 2019August 12, 2019 – NICE (Nasdaq: NICE) has successfully completed a technology integration of its NICE Inform incident intelligence solution…
Read full articleAPCO 2019: Opening General Session
August 12, 2019The Opening General Session for APCO International’s 85th Annual Conference and Exhibition featured awards for excellence in the telecommunications industry as well as a keynote address by Brett Baier of the Fox News Channel.
Read full articleAPCO 2019: First General Business Session
August 11, 2019APCO 2019 concluded its first day with APCO International’s First General Business Session on Sunday as members heard a regulatory update, voted in a trio of new life members and considered pitches for the next second vice president of APCO.
Read full articleSurvive and Thrive: A Path Through Trauma Into Resilience
August 11, 2019As a former police dispatcher, Ryan Dedmon knows the trauma that those of us in emergency communications experience on a…
Read full article45 Years of Lessons Learned in Staff Support After Traumatic Events
August 11, 2019Hearing is a form of touch. This is why we in the ECC share in the pain, distress, responsibility, success,…
Read full articleExpectations and Conflict
August 11, 2019This was a session to remind us that we all have expectations of others, whether we voice them or not….
Read full articleAn Update From the Public Safety Communications Research Program
August 11, 2019Dereck Orr, Division Chief of the Public Safety Communications Division at the National Institute of Standards and Technology, described research…
Read full articleHandling Difficult Callers
August 11, 2019“Three keys to handing difficult callers are professionalism, positive attitude, and knowing your policies.” Calls from difficult callers are not…
Read full articleNG9-1-1: What the Future Holds
August 11, 2019So exactly what IS NG9-1-1 and how will emergency communications center (ECC) equipment and systems change? Where are we now, where do we need to be and how do we get there??
Read full articleThe Future of Women in Public Safety Communications
August 11, 2019As Karima Holmes, Director of the Office of Unified Communications in Washington, D.C., has worked through the ranks in her…
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