"3-1-1"
Non-Emergency Call Center Receives Many Mundane Calls, and a Few Quirkier Queries
October 15, 2012“If you sound like you’re reading from a script, you can almost hear the sigh at the other end of the line.”
Read full articleOfficials Skeptical of Police Phone Plan
November 9, 2011Jared Hunt, Daily Mail Capitol Reporter, Charleston Daily Mail (West Virginia) Kanawha County Commission President Kent Carper isn’t buying West…
Read full article911 Pick Pledges to Fix Morale, Service
November 8, 2011Mayor Vincent C. Gray’s pick to lead the agency that handles 911 emergency calls and 311 service requests says she will improve morale “from the bottom up” and work to make sure emergency calls from Northwest do not end up at dispatch centers in Maryland.
Read full articleEditorial: Flaws in City’s 311 System Can Be Repaired
October 13, 2011Don’t hang up yet on Philadelphia’s fledgling 311 nonemergency call service. Despite a critical review by City Controller Alan Butkovitz, Mayor Nutter’s signature customer-service initiative – given more time, and with improvements suggested by Butkovitz – could live up to its promise.
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