"9-1-1"
APCO and NENA Reach Consensus Plan with Major Wireless Carriers on Improvements to Locating 9-1-1 Callers
November 15, 2014Today, the Association of Public-Safety Communications Officials, International and the National Emergency Number Association have reached a consensus plan with the major wireless carriers that we will present to the Federal Communications Commission (FCC) for making significant progress in locating 9-1-1 callers in both indoor and outdoor environments.
Read full articleFrontier Communications, Post Falls PD upgrade 9-1-1 dispatch center
November 4, 2014The Post Falls Police Department turned to Frontier for a state-of-the-art solution to position itself for “next generation 911,” including texting and video capabilities.
Read full articleMinneapolis 9-1-1 Improvements in the Works
October 30, 2014Minneapolis will add four dispatchers and new call processing software.
Read full article9-1-1 System Adds Automated Message to Discourage Hang-Ups
September 12, 2014Emergency call takers are hoping that a new automated message on the Colorado Springs 911 system will keep callers on the line when they do not receive an immediate response.
Read full articleUncertainty Over 9-1-1 Text Messaging in Pennsylvania
April 25, 2014The Federal Communications Commission wants wireless companies to provide customers the capability to text emergency messages to 9-1-1 centers by the end of the year,centers won’t be able to receive those messages without expensive upgrades, yet Pennsylvania officials said the state has an outdated, “horse and buggy” system for paying 9-1-1 costs.
Read full articleFinding a Solution to 9-1-1 Frequent Fliers
April 24, 2014Officials in Chesapeake (Va.) are testing a plan to reduce habitual callers to 9-1-1 who are not in an emergency medical crisis.
Read full articleMilwaukee Phone Scam Bounces People to 9-1-1
April 16, 2014A new scam has caused dozens of unintended 9-1-1 calls to Milwaukee police and other law enforcement agencies, prompting officials to issue a warning.
Read full articleWest Coast Agency Selects Intergraph Public Safety Solutions for Consolidated Dispatch
April 16, 2014South Sound 9-1-1, an interlocal agency created in an effort to consolidate public safety answering points (PSAPs) in Pierce County, Washington, has selected Intergraph’s public safety solutions to replace multiple disparate systems.
Read full article9-1-1 Dispatcher Meets Young Caller Aided in Fire Emergency
April 7, 2014The 10-year-old rushed to the garage, opened the door, and saw smoke and flames. She grabbed her iPhone and tapped out 9-1-1, just like her parents had taught her.
Read full articleAPCO Applauds FCC Action to Explore Ways to Improve Wireless 9-1-1 Location Accuracy
February 20, 2014Today, the Federal Communications Commission (FCC) proposed rules and launched a further inquiry to ensure that accurate caller location information is automatically provided to public safety officials for all wireless calls to 9-1-1, including indoor calls.
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