"Calltaking"
Boyd County 911 Upgrades Emergency Medical Dispatch Response with PowerPhone’s Total Response
September 24, 2015PowerPhone is pleased to announce that Boyd County 9-1-1 (Boyd County, Kentucky) is the latest agency to adopt its Total Response system to support Emergency Medical Dispatch.
Read full articleTelecommunicator Spotlight: Karina Cruz — Exemplary Multitasker In Small Maryland Police Department
February 19, 2015Though the Bladensburg (Md.) Police Department consists of approximately 20 police officers, it can often be a busy jurisdiction. For dispatcher and calltaker Karina Cruz, her 12-hour shift is never dull.
Read full articleAn Equation for Success
July 24, 2013On Friday, July 12, the high-tech capabilities of South Sound 9-1-1 in Pierce County, Wash., proved invaluable.
Read full articleAudit: Atlanta Is Improving 9-1-1 Response
May 15, 2013An internal audit shows that while Atlanta’s emergency response center has made significant progress in answering most 911 calls within 10 seconds, it needs to do more to ensure greater staffing during the center’s busiest times.
Read full articleAPCO Files Project Initiation Notifications with American National Standards Institute
March 11, 2013The Association of Public-Safety Communications Officials (APCO) International filed a Project Initiation Notification for Candidate APCO ANS 1.114.1-201x, APCO Recommended Best Practices for PSAPs When Processing Vehicle Telematics Calls from Telematics Service Providers and Candidate APCO ANS 1.113.1-201x, Public Safety Communications Call Handling Process.
Read full articleTexas: 9-1-1 Calltakers Get More Detailed
July 9, 2012New system will allow 9-1-1 calltakers to ask more and better questions to determine the severity of the medical emergencies and simultaneously to dispatch the resources.
Read full articleAudit Finds Atlanta 9-1-1 Call Taking & Dispatching Greatly Delayed
October 26, 2011Delay of information is more than 10 times the national average.
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