"Social Media"
PSAPs in an Internet Age
December 9, 2010As a comm center manager or director, have you considered what impact the use of the Internet has on your personnel and center? What’s its value, if any? On Dec. 8, APCO Institute Adjunct Instructor Mark Boudreaux addressed these issues and their policy considerations during an APCO Institute webinar.
Read full articleSeattle PD Dispatchers Tweet about Stolen Cars
December 2, 2010This week, the Seattle Police Department has begun using Twitter to disseminate information about stolen vehicles. The new protocol directly affects 9-1-1 center personnel, who have the task of tweeting the information.
Read full article9-1-1 Friend Request
October 11, 2010Facebook, Twitter and other Web 2.0 tools have become a component of our daily lives. Social and professional networking platforms are a quick, easy way to disseminate a message — whether that message is about your dinner or the latest vampire movie. But do they fit into the public safety mission? If so, where?
Read full articleBeyond the Web
February 1, 2010Social media is morphing into new public safety applications, such as online traffic and incident control, sex offender locator and mapping, crime statistics and incident mapping.
Read full article